DEPUTY DIRECTOR - job 1 of 3

APPLICANTS MUST BE PERMANENT IN THE SUPERVISOR III (SOCIAL SERVICES)

The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents. OCSS accomplishes this by locating non-custodial parent (NCP), establishing paternity and child support orders, and collecting and disbursing child support funds to those children. OCSS also services NCPs who are unable to provide financial support due to unemployment and/or being underemployed, by partnering with community-based organizations which offer educational, training, and job placement services for eligible parents. Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient.

The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are cash assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the non-custodial parent whereabouts are or become known, cases are referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.

The Office of Child Support Services (OCSS) is recruiting for one (1) Supervisor III (SS) to function as the Deputy Director in the Queens Borough Office.

Under direction of the Director of the Borough Office, with latitude for the exercise of independent judgment, the Deputy Director of the Borough Office, (Supervisor III (SS)), is responsible for supporting the Director in the day-to-day activities at the Borough Office. S/he supervises social service staff engaged in conducting client interviews to obtain information and documentation required to locate the absent parent to establish paternity and child support order for parents of children who are in receipt of cash assistance.

The Deputy Director will:

- Be responsible for the day-to-day operational activities in the Borough Office which includes
providing child support services such as paternity and support order establishment to clients
applying for or receiving cash assistance.

- Control daily workflow of client interviews and provide office guidelines for senior line supervisors
to ensure timely case completion and oversee and control the flow of cases sent to court to
minimize error and meet monthly goals.

- Perform quality control to identify deficiencies, training needs, and assist in the development of
strategies and corrective action plans to improve the overall performance and productivity of the
Borough Office.

- Review and provide consultation/technical assistance with difficult/non-routine cases/program
situations for staff and inform staff of proper steps, policies and procedures in such cases.

- Conduct staff meetings to convey new policies and directives as set forth by New York State
child support or new agency initiative and track/monitor compliance.

- Monitor group performance, time and leave, disciplinary submissions and other administrative
functions identified by the Borough Office Director. Ensure supervisory staff follow appropriate
course of action with staff not meeting performance standards and expectations.

- Review and analyze statistical reports and complete weekly and/or other requested reports for
the BO Director.

- Assume full responsibility of the Borough Office in the absence of the Director.

- Liaise with DSS Court Services (DSS CS) and respond to all inquiries and/or make inquiries,
as necessary.

- Provide coverage and assistance to the Supervisors in the absence of the Section Manager(s).


Hours: 9am- 5pm (1 hour flex 9-10 am)

Work Location: 88-11 165th Street, Jamaica, NY, 11432

SUPERVISOR III (SOCIAL SERVICE - 52313

A baccalaureate degree from an accredited college and three years of full-time satisfactory experience in social casework, at least two years of which must have been in a supervisory capacity.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.