Customer Service Lead-Repro Mail-Office of the City Administrator

****JOB ANNOUNCEMENT AMENDED TO REFECLT CHANGE IN MINIMUM QUALIFICATIONS TO REFLECT SPECIAL CONDITIONS OF THE POSITION. APPLICATION DEADLINE EXTENDED FOR RECRUITING PURPOSES.  RECRUITMENT PROCESS CHANGED TO INCLUDE A SUPPLEMENTAL QUESITONNIARE. ****

Application Opening: Tuesday, December 31, 2024.

Application Deadline: 11:59PM PST, Monday, April 28, 2025. (PREVIOUSLY 11:59PM, PST Wednesday, January 8, 2025).

Supplemental Questionnaire: Applicants must complete a supplemental questionnaire using this link: https://forms.office.com/g/FYEibEv84b as part of the application process in order to be considered for the internship opportunities. Supplemental questionnaire must be completed by application deadline noted above.

The Office of the City Administrator’s Mission and Vision 

Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service 

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.   

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, retention, training, and development, particularly for Black, Indigenous, and people of color (BIPOC). 

To learn more about our departments, divisions, and programs, visit:  https://sf.gov/departments/city-administrator 

About Repro Mail

ReproMail is the City and County of San Francisco's central printing and mailing facility offering services to all City Departments. All ReproMail employees are cross-trained to partake in all areas of production and delivery.

We love what we do. The passion we have for our work enables us to take ownership of our clients' projects. We constantly strive to deliver the highest-quality products possible.

There is no greater satisfaction than delivering a finished product that helps a client reach their goals and objectives. To learn more about our approach to customer service, follow the provided links for more information.

Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment

Process high volume mail and high volume print production

Summary of Position Responsibilities:

• Deliver exceptional customer service.
• Manage high-volume printing utilizing specialized industry software.
• Manage high-volume mail processing, including sorting and applying metered postage.
• Execute printing and bindery processes efficiently.
• Address client inquiries and deliver accurate price estimates.
• Stay updated on USPS processes, rules, and regulations to offer precise and cost-effective solutions to City departments.
• Ensure timely completion of orders
• Lead mailroom and printing teams to handle daily, time-sensitive tasks

Experience: Three (3) years of highly responsible and diversified clerical experience including preparing and processing complex detailed work impacting an entire department or section; responding to and resolving difficult day-to-day problems and/or complaints encountered by staff, the public, other individuals, etc. on office operations and procedures; and explaining and interpreting complicated information to departments, staff, the public and/or others.

Substitution:

Any one of the following may substitute for six (6) months of the required experience:

Completion of a clerical training program (240 hours); OR

15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR

Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Special Conditions:

• 30 months of experience processing High Volume Mail
• 30 months of High Volume Print Production experience

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About The Hiring Process 
• Conviction History 
• Employee Benefits Overview   
• Equal Employment Opportunity  
• Disaster Service Worker 
• ADA Accommodation 
• Veterans Preference 
• Right to Work 
• Copies of Application Documents 
• Diversity Statement 

Compensation Range: $86,736-$105,482 annually

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.