Automotive Service Advisor / Writer | *Up To $80K & Weekends Off | Hampton Cove

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your primary responsibilities include greeting guests with hospitality, managing the workflow of the store, presenting repair solutions in an understandable manner, selling services with honesty, and building long-term relationships with customers. Your role is vital in ensuring that guests feel informed and satisfied throughout their entire vehicle repair process.

To qualify for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, candidates should have a valid driver's license with an acceptable driving record. Experience in an automotive customer service role or as a service write/advisor/sales representative is necessary, along with proficiency in Windows-based software and automotive applications. A dependable nature and the ability to be on your feet for most of the workday are also essential.

Christian Brothers Automotive offers an array of benefits to Automotive Service Advisors / Writers, including the potential to earn up to $80K for highly qualified candidates, weekends off, paid vacation and holidays, healthcare benefits, and ongoing training opportunities for career advancement. Additionally, you can enjoy employee appreciation events and access financial wellness programs.

At Christian Brothers Automotive, we are committed to the career growth of our Automotive Service Advisors. We offer continuous training through the CBA Flywheel Learning System and the Future Franchise Leadership Academy (FFLA), enabling employees to develop their skills and prepare for potential shop ownership opportunities. This emphasis on training fosters a culture of improvement and advancement within the company.

The work environment for an Automotive Service Advisor / Writer at Christian Brothers Automotive is professional yet friendly, with a strong emphasis on teamwork. Advisors are expected to maintain a positive attitude and a collaborative spirit as they interact with guests and support fellow employees. Our facilities are equipped with modern technology, and we uphold a high standard of customer service, ensuring that every day brings new challenges and rewards.

When addressing a frustrated customer, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings and assure them that you are there to help resolve the issue. Provide clear explanations of the situation and the next steps, ensuring they feel valued and understood throughout the process.

In answering this question, focus on a specific example where you identified a customer's problem, took proactive steps to resolve it, and ultimately improved their experience. Explain your thought process, how you communicated with the customer, and what the outcome was, emphasizing the importance of customer satisfaction.

Effective communication includes active listening, using clear and simple language, and ensuring you provide regular updates to customers about their service. It's also crucial to ask questions to clarify any uncertainties and confirm understanding, which enhances trust and rapport with the customer.

When faced with a high-volume workload, I prioritize tasks by evaluating urgency and importance. I create a list of tasks, focusing first on those that impact customer satisfaction, and delegate when appropriate to ensure everything is addressed efficiently. Staying organized and maintaining clear communication with the team is key.

A great Automotive Service Advisor combines strong communication skills with technical knowledge of vehicles. They should be genuinely friendly and trustworthy, able to build relationships with customers while effectively managing service operations. Additionally, having a strong sales sense without compromising integrity is essential.

To sell a service to a hesitant customer, I would first listen to their concerns and empathize with their situation. Offering information about the benefits of the service, providing data or testimonials, and explaining how it can save them time or money in the long run can help convince them. Building a connection during this discussion can further ease their hesitance.

Ensuring customer satisfaction involves listening actively to their needs, providing thorough information about services, and following up after service is completed. I also encourage feedback and welcome any concerns they might have; this shows them that their opinion matters and helps improve future service experiences.

Staying motivated in challenging environments requires a positive mindset. I remind myself of the impact my work has on customer satisfaction and focus on the value I bring to my team. Setting personal goals, seeking feedback, and celebrating small victories also help maintain motivation and engagement.

In discussing your experience with automotive repair processes, mention any specific roles or experiences you've had in which you dealt with repairs, diagnostics, or customer recommendations. Highlight your knowledge of vehicle systems and highlight your willingness to learn more about ongoing advancements in automotive technology.

In answering this question, connect your personal values with those of Christian Brothers Automotive, such as their commitment to community and integrity in auto repair. Highlight how you value a family-oriented work environment and continuous learning, pointing out specific elements of their culture and mission that resonate with you.