Senior Business Analyst

ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining.  The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others.  And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. 

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time. 

About the Position:

As our Senior Business Analyst, you will work on our core products and business functions to help shape the future of what we build and how we provide service at ChowNow. This role will partner closely with cross-functional leaders to deeply understand business challenges, define key questions, and deliver insights through thoughtful examination and reporting. The ideal candidate combines strong business acumen with the ability to translate data into strategic narratives that influence direction and outcomes. 

Your business analysis of performance and key metrics will uncover actionable insights and improvement opportunities. You will consistently deliver compelling reports, presentations, and executive summaries that guide operational and strategic planning. 

As an advisor to key stakeholders, you will develop and maintain key reporting and dashboards, translate analytical findings into clear and compelling insights, and present to non-technical audiences. Lastly, you will support strategic initiatives by providing ad-hoc and recurring reporting, scenario modeling, measurement planning, and business case development.

This role reports to the Senior Business Operations & Strategy Manager; No Direct Reports 

This is a remote position based in the Greater Victoria Area (including Vancouver) in British Columbia, Canada.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

WHAT SUCCESS LOOKS LIKE: 

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Familiarize yourself with ChowNow products, organizational structure, and key initiatives.
• Familiarize yourself with the current data team tech stack, tools, and processes
• Begin relationship building with key stakeholders
• Be fully ramped to support ad-hoc analytical requests and maintaining recurring reports and dashboards

• Streamline and take ownership of existing key reporting and analysis
• Partner with stakeholders to develop frameworks to evaluate current business initiatives
• Conduct impact analysis on concluded, pilot testing
• Support business teams with ad hoc analysis and A/B tests
• Fully understand our strategic OKR map and ensure measurement alignment and metric transparency amongst stakeholders and leadership

• Act as a strategic partner in business discussions
• Have gained deep insight into our client behaviors, diner behaviors, the definition of both success and failure at the client level, and general trends in our ecosystem
• Deliver proactive insights from conducted analysis
• Develop repeatable frameworks and templates for ongoing stakeholder need
• Share learnings and propose a roadmap for a longer-term analysis or reporting improvements

• Have a minimum 4-7 years of relevant experience in a Business, Economics, Data Analytics, Accounting or Finance role. 
• Posses Strong problem-solving and analytical skills.
• Are proficient SQL and data visualization tools (Looker, Tableau, Mode, Power BI etc)
• Have strong ethics and high integrity while maintaining a sense of confidentiality.
• Are familiar with business operations, KPI's, and data storytelling and possess superb problem-solving aptitude while maintaining attention to detail
• Have experience working cross functionally, especially with Customer Experience, Finance, Sales, and Marketing.
• Are able to manage multiple tasks and projects in a fast paced environment.
• Are a self-starter, with a bias, towards action ownership, and delivering value

• Expected Base Salary Range: $101,000 - $131,750 CAD
• Ongoing training and growth opportunities.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited paid vacation 
• Flexible work space (remote, hybrid, or travel-friendly)
• Fun and inclusive culture, summer and holiday get-togethers and lots of committees you can get involved in
• Comprehensive benefits plan (health, dental and short-term counseling)
• Dog-friendly downtown office in Victoria, BC (accessible by transit and close to a diverse range of restaurants) 
• In-office perks - building gym, regular team building activities, unlimited coffee, tea and hot chocolate, town hall snacks
• Employer-contributing student loan assistance program or continuing education reimbursement program 
• Employee Stock Incentive Plan.
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.  

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