Cat Concierge

Job Summary

A company is looking for a Cat Concierge to engage with customers and enhance their experience with the brand.

Key Responsibilities

• Act as the primary touchpoint for prospective and existing customers, representing the brand
• Answer inquiries and engage with customers across various channels, ensuring timely and accurate responses
• Identify and escalate customer-reported issues while providing feedback on customer-facing changes

Required Qualifications

• Proven track record in a support or client-facing role in a fast-growing environment
• Empathetic, curious, energetic, self-motivated, and adaptable personality
• Availability outside of standard 9 to 5 hours, including weekends and holidays
• Willingness to travel 2-3 times a year for company retreats
• Excitement for a fast-paced, experimental work culture