Associate Director - Ad Operations

We’re hiring an Associate Director – Ad Operations to lead the operational backbone of Careem Ads. This is a senior leadership role responsible for overseeing campaign execution, driving operational excellence, and building scalable systems and teams to support growth. You will play a strategic role in ensuring that all ad campaigns meet performance targets, deadlines, and advertiser expectations.

Key Responsibilities

• Define and execute the operational strategy for Careem Ads, aligning with company growth targets and commercial partner needs.

• Build and mentor a high-performing Ad Ops team with clear roles, responsibilities, and development plans.

• Lead campaign delivery across all phases—pre-sales planning, setup, monitoring, optimization, and wrap-up reporting.

• Ensure best-in-class campaign execution through rigorous QA, delivery oversight, and performance troubleshooting.

• Design and implement internal tools, workflows, and automation systems in collaboration with Product and Engineering to improve operational speed and accuracy.

• Own and refine SOPs, process documentation, and service standards across teams and markets.

• Monitor KPIs such as delivery rate, revenue realization, and trafficking accuracy; use these insights to optimize team performance and delivery quality.

• Collaborate closely with Brand Partnerships, Sales, and Product teams to align operational capabilities with advertiser requirements and product roadmap.

• Represent the Ad Ops function in strategic planning and leadership meetings, influencing both tactical execution and long-term planning.

What We're Looking For

• Bachelor’s degree in Engineering, Business, or a related field (MBA preferred).

• 6–8 years of experience in digital advertising, operations, or media delivery, with at least 3 years in a leadership role.

• Demonstrated success in building scalable ad operations in a high-growth environment.

• Strong knowledge of advertising campaign delivery metrics, optimization levers, and troubleshooting methodologies.

• Proven leadership skills with the ability to drive cross-functional collaboration.

• Data-driven decision-maker with experience in using insights to guide operational improvements and revenue impact.

• Excellent communication skills with the ability to present operational plans and updates to leadership and external partners.