People Operations Manager

As a People Operations Manager at Capital on Tap, you'll play a vital role in shaping our workplace culture and driving employee experience. Your responsibilities will include managing HRIS systems, analyzing people metrics, overseeing benefits, and enhancing our onboarding process to create a seamless experience for new employees.

To qualify for the People Operations Manager role at Capital on Tap, you should have relevant experience in core People Ops functions such as onboarding, employee engagement, and performance management. Additionally, strong analytical skills and a solid understanding of how to drive insights through data are essential.

A successful People Operations Manager at Capital on Tap should be an organized problem solver, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Strong communication and relationship-building skills are also crucial to foster trust across all organizational levels.

At Capital on Tap, the work environment is lively and supportive. The team thrives in an agile setting where innovation is encouraged. Plus, our Shoreditch office is filled with fun amenities like a pool table and arcade machine, making it a vibrant place to work.

Capital on Tap is committed to creating an inclusive workplace. We welcome applications from candidates with diverse backgrounds and experiences, advocating for an environment where everyone can be their authentic selves and contribute to our goals.

Capital on Tap offers a comprehensive benefits package for the People Operations Manager role, including private healthcare, a generous holiday allowance, enhanced parental leave, and annual learning and wellbeing budgets to support your personal development.

As a People Operations Manager at Capital on Tap, you'll work in a fast-growing fintech environment where continuous improvement is a priority. The role offers ample opportunities to enhance your skills, lead initiatives, and impact the company's trajectory while advancing your career.

When answering this question, emphasize your specific experience managing HRIS systems, such as Bob. Discuss any integrations you've handled, data management practices you've implemented, and how you've used HRIS data to improve people operations.

Articulate your approach to conducting engagement surveys and analyzing key metrics. Discuss any tools you use to create reports and dashboards, and provide examples of how you've previously influenced changes or initiatives based on that data.

Share your experience developing and executing onboarding programs, explaining how you collaborate with departments like IT to streamline processes. Highlight the importance of welcoming new hires and how you tailor the onboarding experience according to different roles.

Discuss specific initiatives you've led to improve employee benefits. For instance, mention partnerships with external providers, new benefits introduced, and how you communicated these changes to employees effectively.

Provide a detailed example of a challenge you've faced in people operations, your thought process in addressing it, and the outcome. Emphasize your problem-solving skills and your ability to stay solution-oriented under pressure.

Outline your approach to facilitating annual performance cycles, including preparation, managing timelines, and gathering feedback. Share how you ensure a fair and transparent review process while supporting both managers and employees throughout.

Discuss initiatives you've been involved in that promote diversity and inclusion. This could include employee resource groups, training programs, or strategic hiring practices. Share how you measure the effectiveness of these initiatives.

Explain your organizational strategies, such as using project management tools, setting clear priorities, and communicating transparently with your team. Provide examples of how you've successfully managed conflicting demands in previous roles.

Share how you adapt your communication style based on the audience. Highlight your ability to build relationships with people at all levels and discuss the techniques you use to engage with employees as well as senior leaders.

This is your chance to showcase your knowledge of Capital on Tap, mentioning the company culture, mission, or specific initiatives they’re known for. Express your enthusiasm for contributing to their goal of empowering small businesses and forging a positive workplace culture.