Call Center Customer Service Agent

Job Summary

A company is looking for a Call Center Customer Service Agent.

Key Responsibilities

• Answer and manage inbound calls, providing first-contact resolution for inquiries related to RX, PCP, benefits, and eligibility
• Deliver high-quality, white-glove customer service, ensuring a positive member experience
• Research and resolve issues efficiently using multiple systems and resources

Qualifications

• 2+ years of customer service experience (healthcare or insurance experience preferred)
• Call center experience strongly preferred
• Proficiency with computers, phone systems, and related technology
• Commitment to providing exceptional customer service
• Must complete the full paid remote training program and be available for assigned shifts