California Licensed Intake Manager

Job Summary

A company is looking for a Personal Injury Intake Manager to oversee the intake process and lead the intake team.

Key Responsibilities

• Lead and supervise the intake team, ensuring a smooth client experience from initial contact through case acceptance
• Report on lead generation and team performance, tracking key performance metrics and identifying areas for improvement
• Analyze and optimize intake procedures, making data-driven adjustments to enhance efficiency and accuracy

Required Qualifications

• 5+ years of experience in a high-volume call center
• Experience as a case manager or licensed attorney preferred
• Proven track record in managing and scaling teams successfully
• Ability to work collaboratively with support staff and attorneys
• Bilingual in Spanish is a plus, but not required