Senior Business Development Operations Analyst

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a detail-oriented and tech-savvy B2B BDR Operations Specialist to join our team. This role is responsible for administering and optimizing key sales enablement tools, managing account and territory assignments, and providing reporting support to enhance the performance of our Business Development Representatives (BDRs). The ideal candidate will have expertise in Outreach, LeanData, 6Sense, Salesforce, and Excel.

Key Responsibilities:

• Own and administer our sales automation platform, lead routing, and prospecting tools
• Manage account and territory assignments to ensure BDRs have clear, actionable territories.
• Collaborate with sales leadership to maintain accurate and up-to-date territory definitions and assignments.
• Leverage Salesforce to track, manage, and report on BDR performance, pipeline generation, and lead progression.
• Develop and maintain reports and dashboards in Salesforce and Excel to provide insights into BDR performance and key metrics.
• Provide reporting support, including ad hoc analysis and regular performance summaries.
• Ensure data accuracy and integrity across Outreach, LeanData, 6Sense, and Salesforce systems.
• Continuously evaluate and improve processes to enhance BDR productivity and efficiency.
• Work cross-functionally with Marketing, Sales, and RevOps teams to align BDR efforts with broader company goals.

We're looking for:

• Exceptional attention to detail and data accuracy.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple tasks and projects in a fast-paced environment

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• Proven experience in a sales operations or BDR operations role.
• Proficiency in Outreach, LeanData, and 6Sense administration.
• Strong knowledge of Salesforce, including reporting and dashboard creation.
• Advanced Excel skills, including data analysis and visualization.
• Experience with Drift or Qualified is a plus.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $90,000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.