Strategic Account Specialist

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are

Do you have a proven track record of managing and growing strategic partnerships and business opportunities? We are seeking a Strategic Account Specialist to play a crucial role in owning the relationship with our highest-value customers. If you are energized by the thought of developing this new role and playbook from scratch, then this is the role for you. 

You embody the intersection of strategic thinking and client-focused execution. You are known for your ability to nurture and grow complex client relationships.  Your expertise lies not just in managing accounts but in deeply understanding the unique challenges and needs of each client, enabling you to drive tailored strategies for client retention and expansion.

You possess a keen sense of business acumen, adept at identifying and seizing opportunities for growth within client organizations. Your strong analytical skills enable you to interpret data and trends, translating them into actionable insights, strategies, systems, and processes. You're a natural communicator, capable of engaging effectively with a variety of stakeholders, from operational teams to high-level decision-makers.

In your toolkit, you have a rich blend of experience in rolling out SaaS solutions, managing contract changes, and driving the adoption of new features and services. You are comfortable operating in a dynamic environment, adapting quickly to the evolving needs of both brightwheel and your clients. As a collaborative team player, you work seamlessly with cross-functional teams, ensuring that client needs are met and that brightwheel’s offerings are continuously aligned with their objectives.

Your approach is proactive and consultative; you're not just responding to client needs, but anticipating them, always thinking a few steps ahead to ensure both client satisfaction and the expansion of brightwheel’s presence within their organizations. You are passionate about the impact of brightwheel’s solutions and are committed to making a difference in the world of educational technology.

You are great at forming business relationships and enjoy interacting with customers on Zoom and/or traveling in person. You have previous experience in an early-stage sales role at a fast-growing startup. You have previous experience navigating highly complex customer processes involving multiple C-level decision makers and retaining SaaS revenue of 6-figure deals. You are comfortable owning a process from start to finish and thrive in highly ambiguous environments.

What You’ll Do

- Serve as the point of contact for an assigned portfolio of Entreprise clients.

- Drive Strategic Growth and Retention

- Engage in strategic conversations with key decision-makers in client organizations to understand their needs, challenges,

and future plans.

- Develop and implement strategies focused on client retention and the expansion of brightwheel’s footprint within each

 organization.

- Work closely with clients to identify opportunities for increasing the number of sites in the Organization.

- Collaborate with cross-functional teams to ensure client needs are met and to drive the adoption of additional features and

services.

- Monitor and analyze client usage data to identify trends, opportunities for growth, and areas for improvement.

- Regularly review client accounts to ensure ongoing satisfaction and to proactively address potential issues that might

impact renewal.

- Manage site changes and contracts including additions, removals, and admin access levels according to the specific

protocols of each client.

- Assist in creating systems, processes, and content for Enterprise client success.

Qualifications, Skills, & Abilities 

- 3+ years of work experience in Sales or Account Management. Working with high-level accounts is a plus. 

- Self-starter and comfortable with independence, and ambiguity, as well as a dynamic startup environment that will evolve

rapidly

- Tendency to celebrate wins, not shy away from misses, and ability to learn from both

- Excellent communication (written & verbal), organizational, time-management, and prioritization skills

- Fast learner and ability to deal with ambiguity

- Attention-to-detail and autonomous

- Strong communicator and ability to manage stakeholders

- A passion for improving the world through education

Equity & Ownership:

We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

Premium Benefits & Wellness Support:

We want our team members and their families to thrive. We support this through:

--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families 

--Generous Paid Parental Leave for growing families

--Flexible Paid Time Off (PTO) to recharge and relax

--401(k) Enrollment to help you plan for the future

--Monthly Wellness & Productivity Stipend to support your well-being

Work-Life Flexibility:

We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.