Customer Service Support

Join our enthusiastic team at CabinetParts.com as a Customer Experience Specialist, where your passion for providing exceptional customer support will truly make a difference! At CabinetParts.com, we pride ourselves on delivering an outstanding shopping experience, ensuring our customers effortlessly find the perfect solutions for their cabinet hardware and home improvement projects.

In this essential role, you'll serve as the key connection between our customers and our extensive range of products. By answering inquiries, addressing concerns, and guiding customers smoothly through the ordering process, you will help foster satisfaction, loyalty, and positive engagement. If you love helping people, enjoy problem-solving, and thrive on delivering top-notch customer service, we’d love to meet you!

Key Responsibilities:

• Provide timely, friendly, and accurate assistance to customers regarding their orders.
• Address and resolve customer inquiries via phone, email, and live chat with professionalism and empathy.
• Coordinate with warehouse and logistics teams to ensure seamless processing and delivery of orders.

• Exceptional customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Proactive, adaptable, and comfortable working in a dynamic environment.
• Familiarity with order management systems or CRM tools is beneficial.

• Competitive Pay: $18-$22 per hour (based on experience)
• IRA Retirement Plan with Company Match
• Health, Dental & Vision Insurance
• Paid Time Off & Holidays
• Employee Discounts