Customer Engineering & Technical Services Intern

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at Impact:

As a Customer Engineering & Technical Services Intern, you will gain hands-on experience with Impact.com’s technology platform while working on key projects related to data analytics, internal solutions, and technical support. You will assist with troubleshooting technical issues, optimizing data processes, and supporting internal teams with actionable insights. This role will also provide exposure to customer solutions, helping clients integrate and troubleshoot technical implementations.

We are looking for analytical thinkers with a data-driven mindset who are comfortable working with SQL, APIs, and data visualization tools like Looker to build queries, generate reports, and troubleshoot technical issues. If you are eager to apply your data analytics, problem-solving, and technical consulting skills in a real-world setting while gaining hands-on experience with a leading SaaS partnership management platform, this six month internship is for you!

What You'll Do:

• Assist in analyzing and troubleshooting data discrepancies to ensure platform reliability.
• Develop SQL queries to analyze large datasets and generate insights.
• Build and maintain Looker dashboards and reports that provide clear, actionable data to internal teams and clients.
• Connect multiple data sources to create scalable, automated reporting solutions.
• Support internal teams by investigating technical issues and recommending solutions.
• Ensure data integrity by validating and cross-checking queries.
• Collaborate with Customer Solutions, Implementations, Onboarding, and Customer Success teams to align on reporting needs and internal process improvements.
• Work on data analytics projects, extracting insights to improve operational efficiency and customer experiences.
• Learn to work with APIs and data processing tools to support integrations and data flows.
• Take end-to-end ownership of technical issues, including troubleshooting, root cause identification, issue resolution, and communication.
• Assist in creating technical documentation and internal knowledge-sharing resources.

What You Have:

• Pursuing or recently completed a degree in Computer Science, Information Systems, Data Analytics, or a related field.
• Strong SQL skills for querying, analyzing, and optimizing datasets.
• Experience with Looker or other data visualization tools (Power BI, Tableau, etc.).
• Ability to connect multiple data sources to create comprehensive dashboards that support internal teams.
• Familiarity with APIs and their role in data integrations.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and teamwork abilities.
• Interest in technical enablement, internal data support, and business analytics.

Benefits/Perks for interns:

• • Casual work environment, including hybrid work environment
  • Flexible work hours
  • Training & Development
    • Learning the advanced partnership automation products
    • Coursera
  • Internet Allowance
  • Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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