Implementation Project Temp

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is looking for a self-motivated temp to ensure that key aspects of the client implementation process are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating with cross-functional teams to update project status and information on the Implementation Record in the team’s backlog. Your goal is to ensure all information on the record is correct and current.

Responsibilities

• Serve as the point of contact for internal teams regarding project backlog
• Validate project data with customers and/or partner installers to ensure accurate details and status to set up the project
• Define actionable next steps for projects while involving, aligning and managing relevant stakeholders across teams
• Maintain implementation project tracking record - update and track project details, and project is in Implementation Project Manager’s workflow for completion 
• Prioritize work queues to ensure projects and communications are progressing 
• Manage schedules, activities, and communications with cross functional teams 
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects 

• Up to 1+ years of relevant work experience in a customer-facing role
• Foundational understanding of Project Management fundamentals
• Demonstrate a high level of accountability for your work
• Exceptional documentation and communication skills
• Proven track record of delivering results and working towards targets
• Prior experience working with email platforms and SFDC