Customer Service Representative

Are you an enthusiastic, customer-focused individual who loves talking, and helping people? At our company, customers are at the heart of everything we do. With over 3,000 reviews and an average rating of 4.9, we take pride in delivering excellence.

Enthusiasm and care are the core qualities we seek in our CSRs.

Key Responsibilities:

• Handle customer calls with professionalism and a focus on solutions.
• Provide knowledgeable support for luxury products.
• Use CRM tools to manage customer interactions efficiently.
• Collaborate using Slack and GSuite for smooth internal communication.

Requirements:

• Enthusiasm and passion for delivering excellent customer service.
• Excellent written and spoken English.
• Familiarity with CRM systems, Slack, and GSuite is a plus.

Why Join Us?

• Job Stability: Over 35 years of market success, offering long-term security.
• Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
• Be part of a growing, innovative company in the fine jewelry industry.
• Competitive opportunities for skill development and career advancement.

Apply Now to be part of a team that cares about its customers and values its people.

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Compensation:

• $35,000.00 - $50,000.00 per year. 

Terms

• M-F, weekends off
• Full Time (Dayshift)
• 5 Paid Vacation Days (after one year of employment)
• Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
• 401K (eligible after six months of employment)
• Access to Health Insurance with Company Contribution

Job Type: Full-time

• Prior experience in customer service or call center environments, preferably handling luxury or high-end products.
• Strong problem-solving skills and a solution-oriented approach to handling customer inquiries.
• Familiarity with CRM systems and the ability to manage and log customer interactions effectively.
• Excellent verbal communication skills, with professionalism and empathy in handling calls.