Coordinator, Program Operations

Job Title:  Coordinator, Program Operations

Location: Hybrid in San Francisco, CA

Employment Type: Full-time

Start Date: Early January 2025

About Braven

Braven is a national nonprofit that prepares promising young people—many of whom are people of color, from low-income backgrounds, and the first in their families to attend college—to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, we are helping to open up access to the American Promise, empowering a generation of leaders who mirror the diversity of our country.

To learn more, take a look at Braven’s Impact Report and Jobs Report.

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a  Coordinator, Program Operations who will support the execution and growth of the San Francisco State University (SFSU) - Braven Career Accelerator (AU 220) course for first-generation college students at SFSU. As a member of the Braven at SFSU team you’ll be part of the engine behind our work with our local university partner – developing rising leaders into our national community and managing their experience through the program and working in collaboration with our Director of Program Success to create a Fellow experience that greatly increases their likelihood of graduating college with a strong first job.

This role is on the Bay Area regional team and reports directly to the Regional Managing Director of Braven for San Francisco State University.

What You’ll Do

Coordinate Logistics for the Accelerator (50%)

• Prep for and help execute Learning Lab logistics
• Draft weekly Fellow, Leadership Coach and Coaching Partner communications
• Manage LC absence management, including serving as an LC substitute as needed
• Assist with the Flagged Student Tracker
• Support the grade auditing process
• Track and reconcile Learning Lab attendance
• Manage the Program operations calendar
• Provide support for Learning Lab observation
• Attend program execution-related meetings and trainings

Support Fellow Events (25%)

• Provide planning, execution and on-site support for virtual and in-person Fellow recruitment events including but not limited to information sessions, tabling, and relationship-building with recruitment partners

Support Regional Team Activities (25%)

• Execute and/or assist with ad-hoc program-related projects and tasks
• Provide planning, execution and on-site support for partner engagements (ex: HBCU Fellow Capstone, summer engagements with partners, etc.)
• Support the centralized phone banking process
• Other duties, as assigned

Minimum Requirements

• Bachelor’s Degree
• Work Experience: 1 year of administrative experience

Preferred Qualifications 

• Extraordinary organization skills and attention to detail
• Strong customer service ethic with ability to proactively anticipate questions and concerns
• Strong critical thinking, written, and interpersonal communication skills necessary
• Ability to manage multiple projects concurrently and independently
• Proficiency in Microsoft Suite applications (Outlook, Word, Excel, PowerPoint), G-Suite (Google Drive, Google Docs, Google Forms, Google Sheets and Gmail)
• Experience in Salesforce, Canva, Asana, Zoom, Expensify
• Demonstrated commitment to equity and inclusion.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and have prepared you to work with, or for, Braven’s student Fellow population.

Work Demands

• Ability to work in-person in San Francisco, CA, at least 3 days per week
• Travel to San Francisco State University’s campus when necessary (approximately 1-2 times per month)
• Ability to work up to three evenings per week Tuesday (4-6pm) and Wednesday (5-7pm) (August -May)
• Occasional lifting and carrying of office supplies and light packages. The ideal candidate should be capable of comfortably handling items of moderate weight during day-to-day operations, including food deliveries and supply management.

Additional Requirements

• Authorized to work in the U.S.

Application & Interview Process

While the interview process may vary slightly, the general process will be:

• Phone Screen with Talent
• Performance Task & Interview with Hiring Manager
• Panel Interview with Key Partners
• Reference Checks

Compensation and Benefits

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $54,200-$67,700 in San Francisco. This is based on a 50-hour work week at an hourly rate. This is a full-time regular, non-exempt, and benefits eligible position where you will be working at 100% capacity. Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead each salary offer is determined carefully using external and internal benchmarking. You will have an opportunity to discuss salary in more detail after you begin the application process.

Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: 

• Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year)
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

Location

We gather in the office at least 3 days per week (on Tuesday, Wednesday and Thursday) and often work remotely 2 days per week (although certain commitments might adjust that from time to time). Therefore, this role requires teammates to live within commuting distance of San Francisco. We believe in the magic, connection, and collaboration that happens when people work together face-to-face and we believe in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week.

Commitment to Diversity, Equity, and Inclusion 

At Braven, we are committed to attracting, engaging, developing, and retaining a diverse team. Braven operates in the context of our American culture, against the backdrop of systemic racism and oppression of marginalized people since our country’s founding. We are committed to assembling leaders at our organization who have emerged from everywhere, with a particular emphasis on those who share the racial and income backgrounds of our Fellows, and creating an inclusive culture that allows all teammates, of all experiences and identities, to thrive.  

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.