CAGE & PLAYERS CLUB CASHIER

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

• The Cage/MyChoice Representative delivers superior internal and external guest service the Boyd Gaming Way by ensuring every interaction includes (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

• Opens check-cashing cards (requires making credit inquiries).
• The Cage/MyChoice Representative cashes checks, money orders, cashier checks, coins or chips for customers and employees.
• Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
• The Cage/MyChoice Representative exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• The Cage/MyChoice Representative performs numerous telephone functions to and from central credit, other casinos, and departments within BelterraPark.
• Maintains accountability over a cashier drawer
• The Cage/MyChoice Representative works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.
• The Cage/MyChoice Representative is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Works closely with Executive Hosts, VIP Gaming Services, and Player’s Club to ensure superior guest satisfaction.
• The Cage/MyChoice Representative is responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Performs related duties and responsibilities as required.

• These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one (1) year of administering and communicating casino player-tracking program
• Must be at least 21
• Ability to maintain all Regulatory licenses within assigned state of employment
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.
• Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• Ability to effectively and efficiently move around all work areas.
• Ability to balance bank at end of shift
• Ability to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.