Customer Service Assistant - job 1 of 11

About Us

Every Word Code is a results-driven company specializing in innovative marketing and branding solutions. Our mission is to help businesses establish a strong presence through strategic communication, creative campaigns, and data-driven insights. We value collaboration, adaptability, and continuous improvement to deliver exceptional results for our clients.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Assistant to join our team in Birmingham, AL. This role involves assisting customers with inquiries, providing accurate information, and ensuring high-quality service. The ideal candidate will have strong communication skills and the ability to handle customer interactions with professionalism and efficiency.

Responsibilities

• Respond to customer inquiries via phone and email, ensuring timely and accurate assistance.
• Provide information about products and services while maintaining a high standard of customer service.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain records of customer interactions and transactions for accuracy and follow-up.
• Collaborate with internal teams to improve customer experience and service processes.
• Assist in administrative tasks related to customer support operations.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to handle customer concerns professionally and efficiently.
• Attention to detail and strong problem-solving abilities.
• Proficiency in Microsoft Office Suite and basic CRM systems.
• Prior experience in customer service or administrative support is preferred but not required.

Benefits

• Competitive salary within the range of $41,000 - $45,000 per year.
• Growth opportunities within the company.
• Supportive and collaborative work environment.
• Professional development and training programs.

If you are looking for an opportunity to build a career in customer service within a company that values innovation and excellence, we encourage you to apply.