Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Service Representative- Full Time- in Office image - Rise Careers
Job details

Customer Service Representative- Full Time- in Office

Do you naturally enjoy interacting with others? Do you genuinely get a good feeling after helping someone?  Do friends call you when they need a good listener? Are you likely to help give directions to someone who looks lost?  If this sounds like you, then we want you as part of our first-class Customer Care Team! 


We are seeking a Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have.  


Over the last 35 years, Bone Dry Roofing has proudly serviced over 250,000 of our local neighbors and installed over 125,000 new roofs.  And our greatest form of advertising is word of mouth. Why?  Because we strive to delight our customers, using the highest quality materials, installed by the most experienced technicians and backed by one simple principle:  the customer is always the priority.  As a Customer Service Representative, you would play a key role in enhancing this experience for our customers.  You will achieve this by leveraging your natural skills to thoughtfully listen to callers, understand the reason for their call, uncover their needs, relieve their stress, and reassure them that you can start the process to provide peace of mind.


This is a full time position for our Fort Collins, CO Office Location.


Essential Functions
  • Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
  • Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  •  Assist office manager with excess tasks. 
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Understanding of company products, services, and policies.
  • Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
  • Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. 
  • Adhering to all company policies and procedures
  • Assist in other administrative duties as requested


Skills and Competencies
  • Active listening, verbal, and written communication skills, including a professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Detail-oriented. in fast paced environment.
  • Accurate data-entry and typing skills (typing speed of 45+ words/minutes preferred)
  • Teamwork-oriented to support team members.
  • Ability to multi-task
  • Adaptability and accountability


Qualifications
  • High School Diploma or equivalent.
  • 2-3 years call center experience with telephone systems and technology.
  • Language proficiency.
  • Strong and accurate typing skills
  • Military Service a plus


Compensation & Benefits
  • $15-$17 hourly dependent on experience
  • Hours: 8am-5pm MT
  • 1 hour lunch
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Company-Paid Life Insurance
  • Company paid short term disability
  • 401(k) plan with 3% automatic company contribution
  • PTO, Vacation, and Holidays


Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.

Bone Dry Roofing Glassdoor Company Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Bone Dry Roofing DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Bone Dry Roofing
Bone Dry Roofing CEO photo
Gene Judd
Approve of CEO

Average salary estimate

$33480 / YEARLY (est.)
min
max
$31200K
$35760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Representative- Full Time- in Office, Bone Dry Roofing

At Bone Dry Roofing, we’re on the lookout for an enthusiastic Customer Service Representative to join our amazing Customer Care Team in Fort Collins, Colorado. If you have a natural flair for interacting with people and love to help others, you might be the perfect fit for us! We pride ourselves on providing top-notch service to our customers, and we believe that every caller is the most important person in the world. With over 35 years in business and 250,000 satisfied customers, we know that the best way to grow is through word of mouth, which emphasizes our commitment to excellence. As a Customer Service Representative, you'll leverage your listening skills to understand caller needs, resolve issues, and provide peace of mind. You will handle a range of calls, from scheduling inspections to addressing complaints, with grace and professionalism. We’re looking for someone who not only answers calls efficiently but also builds lasting relationships with our clients and the internal team. Your role is vital in ensuring customers feel valued and supported, which aligns perfectly with our philosophy that the customer is always the priority. Our full-time position offers wonderful benefits, a supportive work environment, and opportunities for ongoing training and personal growth. If you’re detail-oriented, adaptable, and thrive in a fast-paced setting, we'd love to hear from you and see how you can contribute to our mission of delivering excellence!

Frequently Asked Questions (FAQs) for Customer Service Representative- Full Time- in Office Role at Bone Dry Roofing
What responsibilities does a Customer Service Representative at Bone Dry Roofing have?

A Customer Service Representative at Bone Dry Roofing is responsible for interacting with clients to understand and address their needs, scheduling inspections, resolving complaints, and building lasting relationships. You'll play a crucial role in ensuring that customers feel valued and supported, which is essential to our mission.

Join Rise to see the full answer
What qualifications are needed to become a Customer Service Representative at Bone Dry Roofing?

To become a Customer Service Representative at Bone Dry Roofing, candidates should have a high school diploma or equivalent, 2-3 years of call center experience, and strong communication skills. Proficiency with computers and typing skills are also important.

Join Rise to see the full answer
What is the work schedule for a Customer Service Representative at Bone Dry Roofing?

The work schedule for a Customer Service Representative at Bone Dry Roofing is full-time, from 8 AM to 5 PM Mountain Time, with a one-hour lunch break. We strive to maintain a healthy work-life balance for all our team members.

Join Rise to see the full answer
What type of compensation can a Customer Service Representative expect at Bone Dry Roofing?

Customer Service Representatives at Bone Dry Roofing can expect a compensation between $15 to $17 per hour, depending on experience. We also offer a comprehensive benefits package including medical, vision, and dental insurance.

Join Rise to see the full answer
How does Bone Dry Roofing ensure quality customer service?

Bone Dry Roofing ensures quality customer service by investing in ongoing training and support for our Customer Service Representatives. We emphasize active listening, professionalism, and a customer-first approach, empowering our team to meet and exceed call center metrics.

Join Rise to see the full answer
What is the company culture like for Customer Service Representatives at Bone Dry Roofing?

The company culture at Bone Dry Roofing is centered on teamwork, support, and mutual respect. As a Customer Service Representative, you’ll be part of a collaborative environment where your input is valued, and you have the opportunity to grow personally and professionally.

Join Rise to see the full answer
Are there opportunities for career advancement for Customer Service Representatives at Bone Dry Roofing?

Yes, there are plenty of opportunities for career advancement for Customer Service Representatives at Bone Dry Roofing. We encourage continuous development through training and other learning opportunities, allowing you to expand your role within the company.

Join Rise to see the full answer
Common Interview Questions for Customer Service Representative- Full Time- in Office
What qualities make for a successful Customer Service Representative?

A successful Customer Service Representative should possess strong communication and active listening skills, empathy for customer needs, and the ability to handle stress effectively. Show that you understand the importance of building relationships and making customers feel valued.

Join Rise to see the full answer
How do you handle difficult customers?

Handling difficult customers requires patience and understanding. Focus on resolving their issues by actively listening to their concerns, acknowledging their feelings, and offering practical solutions. Remember, calming a distressed customer can turn a negative experience into a positive one.

Join Rise to see the full answer
Can you give an example of how you resolved a customer complaint?

During an interview, use a specific example that showcases your problem-solving capabilities and empathy. Explain the situation, what you did to resolve the complaint, and highlight the positive feedback you received from the customer afterward.

Join Rise to see the full answer
What skills do you bring to the Customer Service Representative position?

Discuss skills like effective communication, proficiency in using CRM software, and your ability to multitask in a fast-paced environment. Back your claims with examples of how you've successfully utilized these skills in previous roles.

Join Rise to see the full answer
Why do you want to work for Bone Dry Roofing?

Express your admiration for Bone Dry Roofing’s reputation in the community and commitment to customer satisfaction. Discuss how your values align with the company's mission and how you would be proud to contribute to their customer service excellence.

Join Rise to see the full answer
How do you prioritize your tasks during busy periods?

Share your approach to prioritizing tasks, such as assessing urgency, addressing customer needs first, and using tools like task lists to stay organized. Illustrate that you can remain effective under pressure while ensuring all clients feel supported.

Join Rise to see the full answer
What do you think is the most important aspect of customer service?

The most important aspect of customer service is ensuring that each customer feels valued and heard. Share how you would achieve this by actively listening, empathizing, and consistently striving to meet their needs.

Join Rise to see the full answer
How do you maintain a positive attitude at work?

Maintain a positive attitude by practicing self-care, staying organized, and keeping an open line of communication with your team. Highlight that a supportive work environment is key to keeping morale high, especially in customer service roles.

Join Rise to see the full answer
Describe a time when you went above and beyond for a customer.

Provide a specific example where you took additional steps to solve a customer's problem or enhance their experience, emphasizing the impact it had on both the customer and the company. This shows your commitment to outstanding service.

Join Rise to see the full answer
What do you know about Bone Dry Roofing?

Demonstrate your research on Bone Dry Roofing, mentioning their years of service, commitment to quality, and reputation in the industry. Express your enthusiasm for being part of a company that prioritizes customer satisfaction.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 12 days ago
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Posted 2 days ago
Photo of the Rise User
Exabeam Remote No location specified
Posted 13 days ago
Photo of the Rise User
Gcore Remote 29 Ilia Chavchavadze Avenue, T'bilisi, Georgia
Posted 6 days ago
Photo of the Rise User
Suzy Remote No location specified
Posted 7 days ago
Photo of the Rise User
Posted 12 days ago

To ensure Peace of Mind for every customer and each other through exceptional service.

57 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 27, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!