Program Manager

Role Purpose

We are seeking a highly organized and technically adept Program Manager to oversee complex, multi-team initiatives and ensure structured execution across cross-functional teams. This role is ideal for someone who thrives on bringing clarity and cadence to large programs, enabling execution at scale, and delivering strategic visibility across Engineering, QA, Infrastructure, Data, Platform, and Launch teams.

This is not a Scrum Master role. Instead, you will own and drive program-level governance and coordination, with a strong emphasis on Jira structuring, automation, and Confluence-based roadmap visibility.

Key Responsibilities

• Own program-level tracking and delivery across multiple cross-functional domains (Dev, Infra, Data, QA, Platform, Launch).
• Establish and lead Scrum of Scrums rituals, ensuring timely coordination, alignment, and dependency management.
• Define and manage program-wide release planning processes, including weekly release cadences.
• Create and drive quarterly roadmap reviews, monthly progress reviews, and weekly execution syncs.
• Partner with Product Management to ensure ongoing alignment between the product roadmap and execution across all teams.
• Ensure clear communication of product priorities, delivery milestones, and dependencies across domains.
• Build and enforce scalable Jira structures, including:
• Program → Epics → Stories → Sub-tasks hierarchy
• Advanced Roadmaps for multi-team planning and forecasting
• Jira Automation Rules for workflows, alerts, and updates
• Mentor teams on Jira best practices:

Writing clear, actionable stories and tasks

Maintaining clean backlog hygiene and proper estimation

• Use Confluence to maintain all program-level documentation (timelines, goals, decisions, release calendars).
• Track and report on resource planning, surfacing bandwidth constraints and staffing needs early.
• Collaborate with merchant- and issuer-facing program managers for cross-org coordination and dependencies.
• Act as a communication bridge between execution teams and senior leadership/C-level, enabling transparency and clarity on progress, risks, and goals.

Measures of Success

Measures of Success – First 6 Months

1. Jira Structure & Tooling Enablement

• A consistent Jira project structure (Epics → Stories → Sub-tasks) is established across all relevant teams.
• Teams are trained and coached on Jira best practices, including backlog hygiene and ticket clarity.
• Jira Advanced Roadmaps are built and shared for at least 3 key cross-functional programs.
• Jira automation rules are configured to improve efficiency (e.g., status updates, dependency flags, notifications).

 2. Program Cadence & Visibility

• Regular Scrum of Scrums is launched and running weekly with consistent participation from team leads.
• A weekly release planning cadence is defined and operational across Engineering, QA, and Platform teams.
•  Quarterly roadmap review process is introduced, with alignment between Product, Engineering, and other stakeholders.
•  Monthly program progress reviews are in place and shared with leadership and key stakeholders.
•  Confluence is actively used to publish and maintain program timelines, documentation, and release calendars.

3. Cross-Team & Product Alignment

• Clear processes are in place for aligning program execution with Product Management roadmaps.
• Program manager is seen as a key coordination point across Dev, QA, Infra, Data, Platform, and Launch teams.
•  Dependencies between cross-functional teams are clearly documented and proactively managed.

4. Leadership Reporting & Communication

• Clear, structured reporting (dashboards, slide decks, or updates) is regularly delivered to senior leadership and C-suite.
• The role becomes a go-to person for visibility on roadmap delivery status, risk tracking, and release planning.

 5. Stakeholder Feedback & Influence

• Receives positive feedback from at least 3 stakeholder groups (e.g., Product, Engineering Leads, QA).
• Demonstrates influence without authority — able to guide teams toward better planning and execution without being a team manager.

Key Skills and Competencies

• Demonstrates ability to plan, track, and drive delivery across multiple domains (Dev, QA, Infra, Data, Platform, Launch).
• Aligns teams and stakeholders on milestones, dependencies, and priorities.
• Brings clarity and structure to complex, cross-functional initiatives.

• Deep hands-on knowledge of Jira project configuration, workflows, automation, and Advanced Roadmaps.
• Able to mentor others on Jira hygiene, ticket structure, and reporting practices.
• Uses Confluence effectively for documentation, timelines, and collaborative planning.
• Effectively brings together engineers, QA, infrastructure, product managers, and leadership around a shared program vision.
• Coordinates dependencies and communication across internal and external teams (e.g., merchant- and issuer-facing PMs).
• Builds trust and alignment with cross functional teams.

• Skilled in translating product roadmaps into delivery plans with measurable outcomes.
• Establishes quarterly planning, release cycles, and review cadences.
• Aligns execution plans with evolving business goals.

• Creates scalable, repeatable processes for release planning, execution tracking, risk management, and cadence rituals (e.g., Scrum of Scrums, progress reviews).
• Continuously improves internal workflows to increase efficiency and visibility.

• Communicates effectively at all levels—from technical contributors to senior leadership and C-suite.
• Builds and shares dashboards, status updates, and risk reports that enable confident decision-making.
• Translates complex technical details into business-relevant updates.
• Influences outcomes and drives accountability across teams without being their direct manager.
• Acts as a stabilizing force in ambiguity, guiding teams toward clarity and execution discipline.
• Balances technical execution with customer impact by aligning programs with product and merchant needs.
• Understands the value of timely, high-quality releases from a business perspective.

Qualifications

• Background in integration-heavy technical environment.
• 10+ years of experience in program or project management within Agile environments involving in all phases of SDLC.
• Min 6 years of Strong Jira administration experience, including Advanced Roadmaps, workflows, and automation
• Min 2 Years of experience working as technical program management partnering closely with multiple technical teams (e.g., Dev, QA, Infra, Data, Platform)
• Experience with Confluence for maintaining roadmaps, timelines, and decision logs
• Track record of establishing planning and execution cadences (weekly, monthly, quarterly)
• Strong interpersonal and communication skills to engage with both technical stakeholders and senior leadership
• Experience in driving release planning, execution tracking, and cross-functional reporting.
• Excellent Written and verbal communication skills with the ability to establish strong relationships with stakeholders and senior leaders (C-level)