Bilingual Tier 1 Tech Support

Job Summary

A company is looking for a Bilingual Tier 1 Tech Support Technician.

Key Responsibilities

• Provide essential Tier 1 support to customers in a professional manner
• Communicate with customers in both English and Spanish to effectively resolve issues
• Manage and monitor the ticketing queue, ensuring efficient handling of customer support requests

Required Qualifications

• High school diploma or equivalent
• Bilingual in English and Spanish
• Proficient knowledge of computer systems and networks
• Ability to manage time and prioritize multiple projects
• 1+ years of experience in a technical support role preferred