Bilingual Systems Support Specialist - job 1 of 2

Job Summary

A company is looking for a Bilingual Systems Support Professional (Remote).

Key Responsibilities

• Process service tickets and maintain ownership throughout the support incident
• Install, configure, and diagnose client workstations and equipment, providing technical guidance as needed
• Document activities and escalate high-profile issues to the Service Desk Manager

Required Qualifications

• 1-3 years of experience in a technical support role
• Relevant Degree/Diploma or equivalent
• Strong knowledge of Windows Operating Systems, MacOS, and iOS
• Familiarity with Microsoft Office Suite and Office 365 environments
• Industry certifications such as Microsoft Certified Professional (MCP) or CompTIA A+ are considered assets