Bilingual Mandarin Retention Specialist

Job Summary

A company is looking for a Bilingual (Mandarin) Inbound Retention Specialist (Remote - US).

Key Responsibilities

• Provide exceptional customer support to strengthen revenue retention
• Consult and educate advertisers through a high volume of inbound calls and emails
• Highlight ad performance metrics to demonstrate the value of Yelp's services

Required Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Fluency in Mandarin for communication with customers
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business preferred
• Ability to manage time effectively and handle tough conversations professionally