Bilingual Customer Support Specialist - job 2 of 6

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Interact with customers via phone and email to analyze and resolve inquiries
• Ensure timely resolution of customer requests and maintain service level time frames
• Prepare and explain reports regarding billing, payment, and account balance activity

Required Qualifications

• Bachelor's or Associate's degree preferred or equivalent job experience
• 1 - 2 years of prior experience in the Energy Industry, Customer Service, Billing, or Collections
• Bilingual Spanish/English speaking ability preferred
• Proficiency in MS Office products, especially Excel
• Ability to analyze information and make quick, fact-based decisions