Bilingual Customer Service Associate - job 2 of 5

Job Summary

A company is looking for a Customer Service Associate II.

Key Responsibilities

• Handle inbound and outbound calls or emails to assist patients with billing inquiries and complaints
• Utilize various computer systems to resolve patient billing questions and document interactions
• Negotiate with patients regarding financial liabilities and educate them on financial assistance programs

Required Qualifications

• High School Diploma or GED
• Two (2) years of experience in customer service, collections, or call center environment
• Knowledge of EPIC and general medical billing processes
• Knowledge of insurance and compliance regulations
• Bilingual Certification through Alta Language Testing or approved Interpretation Services (if applicable)