Bilingual Call Center Representative - job 1 of 15

Job Summary

A company is looking for a Call Center Representative (remote) for the 2nd shift.

Key Responsibilities

• Receive and process incoming calls from members requesting road service, gathering necessary information for timely assistance
• Provide detailed information about AAA road service products and services, ensuring member satisfaction and promoting membership sales
• Track estimated time of arrivals and resolve service call issues, acting as the interface between Dispatch and members

Required Qualifications

• High School Diploma or GED required
• Customer Service experience required; Call Center experience preferred
• If bilingual, must pass a translation assessment during pre-hire screening
• Must reside within the AAA Northeast service area (RI, MA, CT, NY & NJ)
• Ability to operate relevant software applications and navigate maps