Medical Case Coordinator w/ Personal Injury exp (ENG)

The Medical Case Coordinator serves as the primary liaison between patients, attorneys, and medical providers following auto-related personal injury accidents. This role involves managing treatment funding requests, coordinating ongoing medical care, and ensuring compliance with confidentiality and ethical standards.

Key Responsibilities:

• Communicate with patients, attorneys, and medical providers via phone, email, and text.
• Handle inbound and outbound calls to facilitate case coordination.
• Review case details to assess and approve treatment funding requests.
• Ensure appropriate medical care and funding support based on case underwriting.
• Maintain strong relationships with internal and external stakeholders.
• Uphold confidentiality (HIPAA compliance) and ethical decision-making in all tasks.

• Experience in medical case management, insurance, or legal support.
• Must have personal injury experience.
• Proficiency in English communication, both written and verbal.
• Strong communication and interpersonal skills.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to work in US time zones (PST, EST, CST).
• High school diploma or equivalent.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO insurance (PH)
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves