Job details

Operations Command Center Engineer (OCCE2)

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for an Operations Command Center Engineer 2 (OCCE2). The OCCE2 will be responsible for handling escalated incidents as referred by OCCE1, performing deeper troubleshooting, incident management, and root cause analysis. This individual will provide technical expertise to ensure uptime and efficiency in the operations of IT systems, applications, and infrastructure, and will be involved in maintaining and updating monitoring tools, processes, and cloud-based solutions to enhance operational efficiency. Contributes to key areas such as network management, system administration, and automation.

KEY RESPONSIBILITIES

Manages escalated tickets from OCCE1 for advanced troubleshooting and problem resolution across network, system, and cloud platforms.
Proactively monitors system health, performance, and uptime, ensuring continuous service availability using advanced monitoring and observability tools.
Identifies recurring incidents and initiates root cause analysis for long-term resolution.
Collaborates with cross-functional teams, including Applications, Infrastructure, Security, and Cloud teams, to resolve incidents.
Configures, troubleshoots, and maintains network devices (e.g., routers, switches, firewalls) and ensures secure remote access (VPN, remote desktop solutions).
Manages and maintains cloud infrastructure (AWS, Azure, GCP), including virtualization (VMware, Hyper-V) and automation (Terraform, Ansible).
Develops and refines operational runbooks, playbooks, and response procedures, focusing on improving cloud governance and security.
Participates in on-call rotations to support incident handling outside of normal business hours.
Contributes to the continuous improvement of monitoring tools, cloud services, and incident management processes.
Prepares and delivers post-incident reports, root cause analysis, and lessons learned to Senior Management.
Ensures that SLAs related to response times, escalation, and ticket handling are met consistently.
Coordinates shift handovers with detailed incident reporting and supporting documentation.
Leads efforts on system administration (Windows, Linux, Mac OS), backup and disaster recovery procedures, and server management.
Participates in project management efforts, capacity planning and risk management for ongoing operations.

EDUCATION/EXPERIENCE

Education: Minimum of High School diploma or equivalent required. Bachelor's degree in Computer Science, Software Engineering, or related discipline preferred.
Experience: Minimum of 3 years of experience in IT operations, HelpDesk, or similar roles, with a minimum of 1 year of experience with VPN, remote access technologies, and network monitoring required. Experience with Windows, Linux, and/or Mac OS administration.

PREFERRED CERTIFICATIONS

Comp TIA Network+
Cisco Certified Network Associate (CCNA)
Microsoft Certified: Azure Administrator Associate
AWS Certified Solutions Architect - Associate
Google Professional Cloud Architect
Red Hat Certified System Administrator (RHCSA)
Certified Ethical Hacker (CEH)
CompTIA CySA+ (Cybersecurity Analyst)
Certified Information Systems Auditor (CISA) - ISACA
GIAC Security Essentials (GSEC)
PRINCE2 Practitioner
Agile Certified Practitioner (PMI-ACP) - PMI
Certified ScrumMaster (CSM)
ITIL Practice Manager (PM)

SKILLS NEEDED: Network & Infrastructure Management

Network configuration and troubleshooting
VPN and remote access technologies
Cloud networking (AWS, Azure, Google Cloud)
Virtualization technologies (VMware, Hyper-V, KVM)
Storage solutions (SAN, NAS, DAS)
Server management and configuration (Windows, Linux)
DNS, DHCP, TCP/IP protocols

SKILLS NEEDED: System Administration

Windows, Linux, and Mac OS administration
User and group management (AD, LDAP)
Patch management and system updates
Backup and disaster recovery procedures
Server health monitoring and performance tuning

SKILLS NEEDED: Cloud & Virtualization

Cloud platform management (AWS, Azure, GCP)
Cloud services (IaaS, PaaS, SaaS)
Cloud security and governance
Cloud automation tools (Terraform, CloudFormation

SKILLS NEEDED: DevOps & CI/CD

Monitoring and observability (Prometheus, Grafana)
Incident and change management
Scripting and automation (Python, Bash, PowerShell)

SKILLS NEEDED: Security & Compliance

Firewalls, IDS/IPS, and VPNs
Endpoint security and antivirus solutions
SIEM platforms (Chronicle, Splunk, QRadar)
Vulnerability management (Nessus, Qualys)
Identity and Access Management (IAM)
Compliance standards (ISO, NIST, GDPR, HIPAA)
Data loss prevention (DLP)
Network security protocols (SSL/TLS, IPsec)

SKILLS NEEDED: Database Management

Database administration (SQL Server, MySQL, Oracle)
Data backup and recovery
NoSQL databases (MongoDB, Cassandra, Redis)

SKILLS NEEDED: Monitoring & Observability

System and application monitoring (Nagios, Zabbix, SolarWinds)
Log management and analysis (ELK Stack, Splunk)
Cloud monitoring (CloudWatch, Azure Monitor)
Event correlation and root cause analysis

SKILLS NEEDED: End-User Support & Troubleshooting

Desktop support (Windows, Mac OS)
Ticketing and help desk systems (JIRA, ServiceNow)
Hardware and software troubleshooting
SLA management and tracking

SKILLS NEEDED: Automation & Scripting

Scripting languages (Bash, PowerShell, Python)
Automation tools (Ansible, Puppet, Chef)
Workflow automation

SKILLS NEEDED: Project Management & Documentation

Project management frameworks (Agile, Scrum, ITIL)
Change management processes
Documentation standards (SOPs, runbooks)
Risk management and mitigation

SKILLS NEEDED: Data Analytics & Reporting

Data visualization tools (Power BI, Tableau)
Basic data analytics and query skills
KPI monitoring and reporting

WHAT WE OFFER

Work-Life Balance
Mentorship for Growth
Paid Time Off
Paid Holidays
Retirements Savings Match
Group Health Insurance (Medical, Dental, and Vision)
Life and AD&D Insurance
Long Term Disability Insurance
Accident and Critical Illness Insurance
Flexible Savings Accounts
Paid Community Volunteer Day
Employee Assistance Program
Tuition Reimbursement Program
Employee Referral Program
Diversity, Equity and Inclusion Program

$85,522 - $131,670 a year

This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in San Francisco, California. The pay scale may be different for other positions or in other locations.

ABOUT US

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.

Berkshire Hathaway Homestate Companies Glassdoor Company Review

3.7

Berkshire Hathaway Homestate Companies DE&I Review

No rating

CEO of Berkshire Hathaway Homestate Companies

Don Wurster

Approve of CEO

Average salary estimate

$108596 / YEARLY (est.)

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$85522K

$131670K

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What You Should Know About Operations Command Center Engineer (OCCE2), Berkshire Hathaway Homestate Companies

Are you ready to take your career to the next level as an Operations Command Center Engineer 2 (OCCE2) at Berkshire Hathaway Homestate Companies? Based in the vibrant city of San Francisco, California, we are looking for someone who is passionate about IT systems, applications, and infrastructure. In this role, you’ll tackle escalated incidents and perform advanced troubleshooting, ensuring that our systems run like a well-oiled machine. With your technical expertise, you’ll focus on maintaining uptime and operational efficiency while working with cutting-edge cloud-based solutions. You will collaborate with cross-functional teams to dive deep into root cause analyses, improving our processes continuously. Your responsibilities will include monitoring system health and performance, managing our cloud infrastructure, and developing operational runbooks to enhance our governance and security. But that’s not all! This opportunity also allows you to lead system administration tasks across various OS platforms and contribute to project management efforts. At Berkshire Hathaway Homestate Companies, you’ll find a culture centered around support and values, where we believe that our people are our greatest asset. If you’re looking for a role where you can grow, innovate, and leave a lasting impact on our operations, we want to hear from you!

Frequently Asked Questions (FAQs) for Operations Command Center Engineer (OCCE2) Role at Berkshire Hathaway Homestate Companies

What does an Operations Command Center Engineer 2 at Berkshire Hathaway Homestate Companies do?

As an Operations Command Center Engineer 2 (OCCE2) at Berkshire Hathaway Homestate Companies, you’ll be responsible for advanced troubleshooting of previously escalated incidents, ensuring operational efficiency across our IT systems, applications, and cloud-based infrastructure.