BDC Trainer

Job Summary

A company is looking for a BDC Trainer to develop and implement training strategies for Sales and Service call centers.

Key Responsibilities:

• Design and execute onboarding programs for new hires
• Identify and address ongoing training needs in collaboration with leadership
• Analyze training interactions to provide insights into additional training requirements

Qualifications:

• Minimum of 1 year of experience in training facilitation
• Proven experience in training within a remote environment
• Background in Customer Service or Customer Service Training is highly desirable
• Bachelor's degree required
• Ability to work a hybrid schedule (T, W, TH in-office and M, F remote work)