Account Management

The Role - What will you be doing? 

We are looking for a super motivated, enthusiastic and customer-centric Account Manager to join our team.

You will have a track record in nurturing and expanding existing relationships, whilst performing in a quota carrying role. Minimum of 3-5 years sales experience, working directly within the Financial Service organisation, specifically within the banking, payments or crypto space. You will have experience selling financial or crypto products, solutions and supporting clients from a relationship management perspective.

It is important you feel comfortable working within a fast paced, dynamic environment as part of a team with focus on delivering sales results against defined targets and plans.

You must have the ability to work with stakeholders of varying seniority and have a results-oriented mindset to prioritise collective success and drive the best outcomes for BCB Group. This role, and BCB as a whole, is very much cross-functional, you will be comfortable and confident liaising with colleagues across the Group, from Customer Success to Compliance, you treat everyone with respect and work towards the same mission.

You will demonstrate a positive, can-do attitude, you will be comfortable to adapt to change, work harmoniously and respectfully with colleagues and thrive in an often pressurised environment.

Key Responsibilities and Duties

• Cross selling and up-selling additional products and services to existing clients
• Building stakeholder relationships and acting as a primary contact with seniors on the client side, e.g. Chief Financial Office, C-Suite, decision makers
• Building pipeline through our existing clients - account mapping/ planning of stakeholders to build out BCB portfolio. Increasing number of referrals from existing BCB clients
• Managing day to day relationship with existing clients as a key point of contact for escalation purposes
• Ensuring clients are kept up to date on product enhancements and developments
• Gaining feedback on the product and identifying trends, communicating this internally to product teams and managing clients expectations on any ETA’s
• Performing quarterly reviews with clients, obtaining feedback and addressing any outstanding issues
• Act as an additional contact during the onboarding phase and oversee key deadlines outlined by the client
• Review cross selling pipeline, general account management i.e. agree how often you will touch base with clients
• Work with the wider sales team to host events for clients, working closely with internal senior management

• Demonstrate a commitment to excellence by maintaining hubspot data to support data insights and accurate forecasting
• Focus on expanding relationships to minimise any risks of customer churn
• Working harmoniously with all teams that impacts the experience of sales or of our clients and potential clients
• Working to achieve your set quarterly targets and managing expectations

So, what are we looking for?

If you can demonstrate some of the following experience/skills below, we would love to have a conversation.

• Must have a passion and interest in customer-centric relationship building, and have demonstrable sales experience in financial services, preferable with payments experience
• Must have an interest in financial services or crypto
• Have experience in and be comfortable with a target driven environment with a history of hitting annual/ quarterly targets
• Must have CRM experience and ideally experience with the Google Suite for creating and presenting google docs/slides 
• Must be an analytical thinker with keen problem-solving; process development and improvement; as well as task planning skills
• Must have outstanding communication, attention to detail and time management skills
• Must have proven ability to remain professional & polite and when dealing with customers and colleagues, regardless of the situation
• Must have the ability and desire to go the extra mile for our customers and for colleagues in order to provide world class service, without ego 
• You should be adaptable and comfortable with change and demonstrate the flexibility to step beyond your day to day responsibility to support the wider team and BCB 

So, what’s in it for you?       

Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. 

The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.  

At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.

• The chance to operate at the forefront of our industry                                   
• You can talk to anyone in the business as there are no barriers and everyone is accessible
• You will be collaborating with teams on a hybrid working arrangement
• We value team success where every individual can grow and prosper
• 30 days annual leave each year
• 4 days per year to prioritise your mental health 
• 1 company volunteering day per year
• Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy, and the equivalent offering for our colleagues in South Africa via Discovery/Vitality.

About BCB GROUP 

BCB Group is a leading crypto-dedicated payments and trading services provider, serving many of the industry’s largest clients including Bitstamp, Crypto.com, Gemini, B2C2 and Kraken. BCB Group provides payment services in over 30 fiat and crypto currencies, FX & crypto trading, crypto custody and BLINC, BCB’s free and instant settlement network for the BCB client ecosystem.

Responding to corporate and institutional demand for essential and excellent infrastructure in digital asset markets, BCB Group was created by established thought leaders in finance, regulation and technology. Founded in the UK and developed to encompass key relationships across global financial services communities, BCB Group is well positioned as one of the first multi-jurisdictional regulated cryptocurrency service firms.

The cryptocurrency and blockchain industry is growing rapidly, and we want to continue shaping the way the industry progresses. We are looking for talented, motivated and crypto-passionate individuals to join us in ushering in this new financial revolution.