Circularity Business Analyst intern

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

The Trade-in service enables customers to sell their tech devices to our network of refurbishers. This is great for the consumer who can reclaim some cash for their devices and prevent the accumulation of e-waste in our landfills. Trade-in is also a key pillar for Back Market as it allows us to facilitate the sourcing of tech devices to our refurbishers who will then repair those devices and resell them on the platform.

• Be responsible for assisting the team on data extraction, manipulation, analysis, modeling and visualization needs 
• Be responsible for maintaining, updating and improving the circularity performance & operations tools including reports, trackers and dashboards, alerting processes, operational processes based on automated queries, etc
• Support the team in monitoring and analyzing circularity services performances based on key performance indicators on a daily / weekly / monthly basis 
• Be proactive in challenging KPIs and tools and proposing solutions to increase efficiency and accuracy of tracking and analysis 
• Perform root cause analyzes to understand performance drivers and identify levers to implement sustainable improvements
• Conduct ad hoc analyses to explore and size opportunities to grow the business and/or increase its profitability.
• Support the team in modeling and sizing projects’ impact, and ensure each project and process has clean data to perform at its best. And have a significant impact in the prioritization and implementation of key projects 
• Maintain and update the documentation about circularity data (easy access to key databases, key queries, methodologies, important analyses,…) as well as the onboarding and training materials

• Examples of key projects you could work on:
• Customer lifecycle and long term value (LTV): analyze customer cohorts and identify priorities to increase their LTV, repeat rate, etc ; build dashboards to monitor evolution and track impact of related projects
• Customer care: implement alerting & automations to allow customer care agents to proactively support customers at the most critical moment of their journey ; track impact of this extra support
• Prices: determine price elasticity and how to optimize conversion rate 

• You are in Bachelor’s or Master’s degree in Business, Management or Engineering with specialization in data & analytics or equivalent
• You have strong skills in data extraction, manipulation, analysis, modeling and visualization, including advanced command of SQL & Gsheet, Tableau or any data visualization tool ; bonus points if you have experience with Google Analytics, Datastudio and Amplitude
• English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages (Franch, German, Spanish), bonus points for you!
• You have good communication skills and you are able to make your work accessible to a non-technical audience You know how to work in autonomy and can manage different tasks & projects at the same time
• You like to do concrete things and you are not afraid to get your hands dirty 
• You are an amazing team player with whom it’s always a pleasure to work 
• You are looking for a 6 month full-time internship from January/February 2025 based in Paris or Bordeaux
• Your current university can provide an internship agreement

WHY SHOULD YOU JOIN US ? ✌🏼

- A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

- An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 

- Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

- A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

- We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

- A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.