Customer Service Representative - job 1 of 2

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays

Avery Dennison is seeking a Service Consultant to join the Performance Tapes - North America Customer Support organization and will provide exceptional Customer Service to our customers.  The successful candidate will manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This individual will be expected to work 8a - 5p EST Monday through Friday.  This is a hybrid role, with Tuesday and Wednesdays being on-site at our Building 5 location in Painesville, OH (other days are remote optional).  

KEY RESPONSIBILITIES:

• Management of customer accounts in terms of order processing, order follow-up, pricing integrity, on-time delivery, expediting, and complete order fulfillment.

• Implement account service strategies.

• Principal liaison with marketing and sales for assigned customers.

• Implementation of Marketing programs for assigned accounts.  

• Initiate and implement initiatives which improve responsiveness enriching the customer experience.

• Champion customer needs, proactively follow-up on customer inquiries, and be the customer’s advocate by driving the voice of the customer (VOC) into the organization.

• Coordinate with Logistics, Operations, and Transportation to ensure on-delivery 

• Back-up team members when workload makes this necessary.

• Partner with Sales to assist in achieving sales goals

• Proactively communicate supply chain issues and provide alternatives.

QUALIFICATIONS:  

• High School Diploma or equivalent required.  Bachelor’s degree a plus. 

• Minimum of five (5) years customer service or related experience a plus, preferably in manufacturing or industrial organizations.  

• Ability to lead customer-facing meetings independently, with little support or supervision required.  

• Strong written, verbal and phone skills required.

• Detail oriented with excellent prioritization skills with the ability to multitask in a fast paced environment

• Strong data entry and organizational skills required.

The hourly rate for this position is $22.32 - $31.25 / hour.

The hiring wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.  

#LI-Hybrid

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.