Table Service Manager (Seasonal)

WHO WE ARE
Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner’s 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space’s unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Reneé Rapp, Rina Sawayama, Rüfüs Du Sol, SOFI TUKKER, Tiësto, and many more. Avant Gardner’s portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE

• Someone highly organized and detail-oriented 
• Someone who can juggle multiple things at once
• Someone who is a strong communicator, proactive, reliable, and has a “no task too small” attitude
• Someone who can keep calm under high-pressure situations

ABOUT THE ROLE

The Table Service Manager oversees VIP guest experiences, ensuring top-tier service during events and effective post-event follow-up. Responsibilities include managing table service operations, scheduling staff, and providing leadership in line with company standards.

ESSENTIAL ROLES AND RESPONSIBILITIES

Team Leadership and Management

• Supervision: Oversee daily activities of VIP hosts to ensure adherence to service standards.  
• Training and Development: Provide ongoing training in customer service, product knowledge, and upselling techniques.  
• Performance Evaluation: Regularly assess and give feedback on host performance.  
• Guest Relations: Create personalized experiences for VIP guests and promptly address complaints.  
• Feedback Collection: Gather and analyze feedback from VIP guests to enhance service.

Operational Oversight

• Scheduling: Manage staff schedules for adequate coverage during peak times.  
• Inventory Management: Oversee inventory of supplies for VIP hosts.  
• Collaboration: Work closely with kitchen and bar staff for seamless service.
• Write schedules for events and labor shifts.  
• Review and approve staff timesheets for payroll.  
• Assist in preparing employee schedules based on business forecasts and productivity.

Reporting and Analysis

• Sales Tracking: Monitor and analyze sales performance to optimize service offerings.  
• Reporting: Prepare reports on VIP service performance, guest satisfaction, and staff productivity.

Marketing and Promotion

• Relationship Building: Foster relationships with key VIP clients to encourage repeat business.

Compliance and Standards

• Policy Adherence: Ensure operations comply with company policies and industry regulations alongside the Director of F&B.  
• Safety and Hygiene: Maintain high standards of cleanliness and safety in service areas.

PREFERRED QUALIFICATIONS

• 3-5 years of  Table Service management experience in hospitality, guest services, or event operations, with at least 1 year in a leadership role.
• Experience in high-volume entertainment or nightlife venues.  
• Strong customer service, conflict resolution, and de-escalation skills.  
• Familiarity with emergency preparedness and crisis management.  
• Knowledge of ADA compliance and inclusive service practices.  
• CPR, First Aid, and Narcan Administration certification (preferred).  
• FDNY Certificate of Fitness F-04 (or willingness to obtain).  
• Proficiency in handling guest concerns and incident documentation.  
• Strong organizational skills and attention to detail.  
• Familiarity with hospitality software and POS systems is a plus.
  

COMPENSATION

•  The hourly rate for this position is $30-$35.