Customer Service Representative - Lunenburg Veterinary Hospital

Customer Service Representative (CSR)
Location: Lunenburg Veterinary Hospital - Lunenburg, MA

Join a Team That Values Innovation, Collaboration & Personalized Medicine! 

Lunenburg Veterinary Hospital is excited to welcome a friendly, organized Customer Service Representative (CSR) to our multi-doctor, progressive practice. If you thrive in a fast-paced environment, enjoy working with both people and animals, and love being part of a supportive team, we’d love to meet you!

At our hospital, we believe “There are no problems, only solutions.” If you’re ready to do small things with great love and be part of a team that works hard, has fun, and supports each other, let's connect. 

About Us: 

Lunenburg Veterinary Hospital has been a staple of the community of Lunenburg, Massachusetts since 1983. For 41 years, we have made a commitment to excellence in medicine and surgery, by offering individualized care plans to small animals, exotics and wildlife and continuing to stay in the know on advancements within the industry. Our team thrives on collaboration, communication, and building real relationships. We have adopted the fear-free approach, which means we take our time with interactions with patients to ensure good outcomes.  

Responsibilities

As a CSR at Lunenburg Veterinary Hospital, you will:

• Welcome clients and their pets warmly, ensuring a positive first impression.
• Answer phone calls, schedule appointments, and handle client inquiries.
• Process payments, manage billing, and maintain accurate client records.
• Keep the reception area clean, organized, and welcoming.
• Coordinate with the veterinary team to ensure smooth client communication and patient care.
• Assist with administrative tasks to support the day-to-day operations of the practice.

About Associated Veterinary Partners (AVP)

Lunenburg Veterinary Hospital is proudly partnered with Associated Veterinary Partners (AVP), a vet-founded and operated network that prioritizes clinical autonomy and long-term success over short-term profits. Unlike many corporate groups, AVP is not private equity-backed, ensuring that you and your patients come first.

As a proud supporter of Not One More Vet (NOMV), AVP is committed to promoting mental health, wellness, and professional growth in the veterinary field.

Ready to join a practice that values collaboration, growth, and innovation? Apply today and take the next step in your rewarding veterinary career at Lunenburg Veterinary Hospital!

Qualifications

• Prior experience in a customer service or administrative role is preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, reliability, and a willingness to learn.
• Familiarity with veterinary services is a plus but not required.

Compensation, Perks & More

• $15.00 - $18.00 / hr - depending on experience

• Comprehensive Benefits: Medical, dental, and vision insurance.
• Work-Life Balance: Flexible scheduling and paid time off.
• Supportive Environment: Join a collaborative team that values your contributions.
• Professional Growth: Opportunities for training and development in a veterinary setting.