Arizona Help Desk Specialist

Job Summary

A company is looking for an IT Service Center Help Desk Specialist 2.

Key Responsibilities

• Provide elevated telephone support and troubleshooting for issues in clinical and business systems
• Manage IT-related issues, including software updates and Knowledge Base documentation
• Collaborate with team members to address complex technical issues and enhance service delivery

Required Qualifications, Training, and Education

• High School Diploma or GED required; 2-year degree in computer science or related field preferred
• Comp TIA A+, HDI, and ITIL certifications preferred
• 2-3 years of experience in a customer service-oriented environment required
• 2-3 years of call center experience required
• 1 year of experience with a ticketing platform for tracking and resolving needs required