Senior Account Manager, Inland Marine
Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.
Our collaborative workplace is continuously evolving to ensure all employees feel:
- Comfortable bringing their whole selves to work.
- Confident that they will be treated respectfully.
- Recognized for their performance and provided with equal opportunities to succeed.
At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us.
This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research and analysis. This position will also partner with their assigned underwriters to help develop and service a profitable portfolio with new and renewal business while abiding by the underwriting standards and guidelines. Communication with the designated broker representative to take necessary actions to meet service objectives around new business, renewals, and endorsement activity. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.
Duties and Responsibilities:
- Works in conjunction with assigned underwriters to assist in delivering on the financial metrics that lead to growth, profitability, and efficiency in according with the business unit’s financial plan.
- Team environment and will take actions to ensure the timeliness of our customer service and help execute on the company and regulatory and compliance guidelines.
- Independently administers renewal process with authority up to $25k, by examining policyholder’s current coverage details and working directly with policyholders to communicate any recommended adjustments to coverage or premiums.
- Meet renewal process timelines for tort and regulatory.
- Analyze and negotiate complex endorsement requests by reviewing the insurance policy changes to recommend and negotiate additions, removals, or modifications to coverage directly with the policyholder and manage within established service standards.
- Independently Triage submissions to determine risk selection acceptability including processing declinations or identify and/or obtain essential information required for quoting purposes. Any submissions outside the Sr. Account Manager’s authority would be forwarded to the Underwriter staff.
- Conduct underwriting file analysis, including identifying forms and endorsements used in policy construction.
- Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
- Responsible for training Account Managers.
- Communicate and collaborate with Marine Operations in finding ways to simplify work processes and to ensure the quality of our portfolio.
- Develop and maintain positive working relationships with underwriters, customers and business partners to provide high quality service to clients.
- Setup rating, issue binders, and send out quotes on behalf of the underwriters
- Interact with brokers to assist with follow up for underlying information, subjectivities as well as addressing account inquiries.
- Thorough review and analysis of inspection reports including follow up with brokers on observations that affect coverage implications.
- Thorough review, analysis and processing of premium audits including dispute resolutions.
- Attend broker visits when appropriate.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree or equivalent amount of commercial insurance experience
- At least 1 year of industry experience required.
- AAIS familiarity preferred, but not required.
- Must be able to function effectively in a time sensitive and high-volume environment.
- Flexible and adaptable to changing direction, adjusting priorities and/or work on multiple tasks simultaneously.
- Detail oriented with initiative and the ability to work independently in a fast paced, production-oriented environment.
- Strong oral, written, organizational, analytical and prioritization skills.
- Ability to maintain a positive working relationship with agent/broker workforce.
- Must display a professional demeanor and excellent customer service skills.
- Proficient in the use of computer programs, including Word, Excel, and Outlook.
- Ability to travel on a minimal basis.
The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.
To all recruitment agencies: Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees. Argo Group is not responsible for any fees related to unsolicited resumes.
Argo Group International Holdings, Inc. (“Argo” or the “Company”) is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. (“BWS”), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.
BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. BWS is backed by Brookfield Corporation, a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30, 2024.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
The collection of your personal information is subject to our HR Privacy Notice
Our Benefits
Developing our employees professionally and personally strengthens our organization.
Argo Group offers an attractive Total Rewards package that includes:
- A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit driven profit sharing.
- Workplace policies that support employee well-being include flex time and floating holidays.
- Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
- Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development – Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
- An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
- Active community outreach and volunteer programs.
- A generous Employee Referral program that results in approximately 25% of all new hires annually.
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