Customer Experience Specialist

As a Customer Experience Specialist at Arc, you'll engage with potential customers, demonstrating our innovative electric boats and promoting their benefits. You'll travel across the US and Canada for demos and events, manage inbound inquiries, and develop relationships with customers and partners to drive sales.

To qualify for the Customer Experience Specialist role at Arc, you'll need a background in water sports, at least three years of sales experience, strong communication skills, and the ability to travel regularly. Competence in boat handling and familiarity with CRM systems are essential.

The Customer Experience Specialist plays a crucial role in promoting Arc's vision by directly interacting with customers, showcasing our electric boats, and educating the public on the advantages of electric watercraft, thus helping to change perceptions in the industry.

As a Customer Experience Specialist at Arc, you will regularly travel throughout the US and Canada to conduct boat demonstrations and participate in events, engaging with customers and fostering relationships to help grow the company’s presence in the market.

The work environment at Arc for a Customer Experience Specialist is fast-paced and dynamic, reflecting our early-stage company's innovative nature. You will have the opportunity to make a real impact while collaborating with passionate colleagues in an inclusive and supportive setting.

Working as a Customer Experience Specialist at Arc comes with an array of benefits, including a competitive salary, semi-annual bonuses, nearly free health insurance, generous parental leave, and even opportunities for boat rides! Plus, you’ll be part of a mission to create positive environmental change.

Arc values ownership, empathy, humility, pragmatism, and inclusion. As a Customer Experience Specialist, embodying these values will be integral to your role in fostering team collaboration and ensuring exceptional experiences for our customers.

To effectively demonstrate the benefits of electric boats, I would focus on key selling points such as reliability, cost-effectiveness, and environmental impact. Utilizing personal anecdotes and potential customer testimonials can make the demonstration relatable and emphasize the unique features that set our boats apart from gas-powered alternatives.

In a challenging customer interaction, I listened actively to their concerns, validated their feelings, and provided solutions. By remaining calm and professional, I turned a potentially negative situation into a positive experience, resulting in the customer leaving more satisfied than when they arrived.

To gather leads and expand the customer base, I would leverage social media, network at water sports events, conduct direct outreach to potential customers, and utilize CRM tools for tracking leads. Hosting engaging demo events would also help attract a wider audience and foster personal connections.

I prioritize my responsibilities by assessing urgency and impact. I utilize task management tools to track progress and deadlines while being flexible to adapt my plans based on changing needs or customer inquiries. This helps me stay organized and focused even in a dynamic work setting.

I have extensive experience with CRM systems, using them to track customer interactions, manage follow-ups, and analyze sales data. This ensures I can personalize my outreach efforts and stay on top of leads, enhancing productivity and improving overall customer engagement.

I believe electric boating is the future due to its environmentally friendly nature, lower operational costs, and advancements in technology that enhance performance. As consumers become more eco-conscious, the demand for sustainable practices in recreation will only grow, positioning electric boating as a necessary evolution.

In a past role, I implemented a consultative sales approach tailored to understanding customer needs. By asking probing questions and actively listening, I could offer personalized solutions that resonated with clients, significantly improving conversion rates and building lasting relationships.

To stay informed about trends in the water sports industry, I regularly read industry publications, engage in online forums, and attend relevant trade shows. Networking with other professionals also provides insights into emerging trends and consumer preferences, keeping me ahead in the field.

I am motivated by the opportunity to create memorable experiences for others. Helping customers find solutions that benefit them while advocating for innovative products is incredibly fulfilling. Being a part of Arc’s mission, which aligns with my passion for sustainability and water sports, drives my enthusiasm further.

I would approach planning a demo event by identifying target audiences, selecting suitable locations, and coordinating logistics such as equipment and staffing. Moreover, I would promote the event through multiple channels and aim for an engaging atmosphere that highlights the unique selling points of our electric boats.