Job details

IT Tech Support – Server, Cloud and Desktop Support

Making a job change is a big decision. Why consider Aptos?

You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.

With years of deep retail DNA, Aptos has been a market-leading platform that drives the world’s largest retailers’ product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos’ solutions. We hope you’ll be a part of taking innovative solutions to market with the leader in Unified Commerce.

The IT Support Specialist manages the procurement, deployment, and maintenance of IT systems and infrastructure within our organization. The ideal candidate will have experience with a wide range of software and hardware solutions, including desktop management, cloud services, network management, server administration, and troubleshooting. Support onboarding and offboarding processes, ensuring the smooth delivery of all technical resources to our employees.

Role & Responsibilities

Your core duties include installing, supporting, and maintaining end-user computer systems, assisting users with IT-related services, and ensuring smooth IT infrastructure operations both on-premises and in the cloud. Additionally, you will assist with server, network, and cloud infrastructure management and provide off hours on call IT support.
Location: Alpharetta, GA. Must be able to work in office Tues, Weds and Thurs weekly

Qualifications

5+ years of supporting Windows, MacOS, mobile devices, MFP and printer devices, conference rooms, servers, networking, and IT systems in office and remote
Experience in Microsoft 365, MS Teams, Intune, Jamf, Okta, FortiClient VPN, Active Directory, Azure and AWS
Maintain internal IT service level agreements (SLAs) and monitor ticket queues.
Assist in IT projects involving equipment upgrades, software upgrades, system migrations, asset management, and other initiatives.
Assist in supporting server and network issues
Manage user onboarding/offboarding, including new hardware setups, access provisioning, and training.
Team player with excellent customer service skills and ability to work with all levels of management.
Solid troubleshooting skills for desktop, laptop, software, servers and operating systems
Ability to manage priorities and perform tasks with minimal supervision.
Other duties as assigned
Hybrid work environment
Provide off hours on call IT support.

Preferred Skills

Familiarity with cloud infrastructure (AWS, Azure) is a plus.
Certifications in A+, Network+, Server+, Azure, CCNA, MCP, MCSE, or ITIL are a plus.
The pay range for this position is between $75,000.00 - $95,000.00 plus Incentive Bonus. Starting salary may vary based on several factors including, but not limited to, the position being offered, location, education, training, and/or experience.

#LI-TM

We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice.

Average salary estimate

$85000 / YEARLY (est.)

min

max

$75000K

$95000K

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