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Technical Writer

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

 

Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. 

 

Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. 

 

We enable #HumanFirstDIGITAL

 

Role Description: We are seeking Technical Writer 2 to support the Health’s Data Modernization Initiative and Enterprise Data Warehouse (EDW). This role involves creating and maintaining documentation for existing and new data warehouse solutions, including transitioning to Azure and supporting public health policies through robust data analysis capabilities.

 

You’ll be responsible for (Responsibilities): 

Key Responsibilities
  • Elicit and analyze business needs using interviews, workshops, and other methods.
  • Document functional and technical requirements for EDW projects.
  • Develop user manuals, technical documentation, and process diagrams.
  • Act as a liaison between business stakeholders and technical teams.
  • Maintain documentation libraries, ensuring compliance with standards.
  • Prepare and present reports and project updates to stakeholders.
  • Support multiple projects, including Azure migration and Reporting Hub initiatives.
Required Skills and Experience
  • 5+ years of experience as a Technical Writer in IT or data-centric environments.
  • Expertise in gathering and documenting business and technical requirements.
  • Strong skills in process modeling, wireframes, and diagram creation.
  • Excellent verbal and written communication skills.
  • Proficient in balancing multiple projects and meeting deadlines.
  • Ability to present complex technical concepts to diverse audiences.
  • Experience with documentation tools and standards compliance.
Preferred Qualifications
  • Experience in public health or healthcare industry.
  • Familiarity with health applications and data systems.

 

You’ll have (Qualification & Experience):

  •  Bachelor's Degree in related field is required. 

 

Don’t worry if you don’t check all the boxes; we’d still love to hear from you. 

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. 

 

You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Perks and Benefits: 

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. 

As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

 

We also offer:

  1. Health Insurance with Dental & Vision
  2. 401K Plan
  3. Life Insurance, STD & LTD
  4. Paid Vacations & Holidays
  5. Paid Parental Leave
  6. FSA Dependent & Limited Purpose care
  7. Learning & Development 

Average salary estimate

$90000 / YEARLY (est.)
min
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$80000K
$100000K

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What You Should Know About Technical Writer, Apexon

At Apexon, we’re excited to welcome a passionate Technical Writer to our innovative team! As a digital-first technology services firm, we thrive on helping businesses transform their digital experiences. In this role, you’ll play a crucial part in supporting the Health’s Data Modernization Initiative and the Enterprise Data Warehouse (EDW). Your mission will be to create and maintain vital documentation for our existing and new data warehouse solutions, especially as we transition to Azure and facilitate robust public health policies. You’ll get to dive into the nitty-gritty of business needs through engaging interviews and workshops, translating complex technical information into user-friendly manuals and documentation. Your excellent communication skills will shine as you liaise between business stakeholders and technical teams, ensuring everyone is on the same page. We're seeking someone with at least 5 years of experience in technical writing, particularly in IT or data-centric environments. If you're proficient in documenting requirements, adept at process modeling, and ready to juggle multiple projects while meeting deadlines, this could be the perfect opportunity for you! Plus, with our commitment to diversity and inclusion, you'll find a supportive environment where your voice matters. Let’s make a difference together at Apexon!

Frequently Asked Questions (FAQs) for Technical Writer Role at Apexon
What does a Technical Writer do at Apexon?

At Apexon, a Technical Writer is responsible for creating and maintaining essential documentation for data warehouse solutions. This includes documenting functional and technical requirements, developing user manuals, and acting as a bridge between business stakeholders and technical teams.

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What qualifications are needed to apply for the Technical Writer position at Apexon?

To apply for the Technical Writer position at Apexon, candidates typically need a Bachelor's Degree in a related field and at least 5 years of experience in IT or data-centric environments, along with strong verbal and written communication skills.

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Is prior experience in healthcare necessary for the Technical Writer role at Apexon?

While experience in the healthcare industry is preferred for the Technical Writer role at Apexon, it's not mandatory. We encourage applicants from various backgrounds who possess the essential technical writing skills and a passion for the role.

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How does Apexon support professional development for Technical Writers?

Apexon offers a range of professional development opportunities for Technical Writers, including continuous skill-based development programs, comprehensive learning resources, and pathways for career advancement.

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What tools do Technical Writers at Apexon use?

Technical Writers at Apexon utilize a variety of documentation tools and software to create user manuals, process diagrams, and other essential documents, ensuring compliance with established documentation standards.

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What is the work environment like for a Technical Writer at Apexon?

The work environment at Apexon is collaborative and supportive, emphasizing diversity and inclusion. Technical Writers enjoy working alongside talented professionals who are dedicated to innovation and excellence in delivering human-centric digital experiences.

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What benefits does Apexon offer to its Technical Writers?

Apexon offers a comprehensive benefits package for Technical Writers, including health insurance, a 401K plan, paid vacations, parental leave, and opportunities for learning and development, supporting both personal and professional growth.

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Common Interview Questions for Technical Writer
Can you describe your experience in creating technical documentation?

In answering this question, detail specific projects where you developed user manuals, technical specifications, or process diagrams. Highlight your strategies for gathering information and how you ensure clarity and usability in your documentation.

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How do you manage tight deadlines while working on multiple projects?

When asked about managing deadlines, emphasize your prioritization tactics and time management skills. Share examples of how you've successfully balanced simultaneous projects while maintaining high standards in your documentation.

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What steps do you take to ensure your technical documents meet compliance standards?

Discuss your familiarity with documentation standards and your process for reviewing and updating materials. You might mention collaboration with stakeholders to ensure all required topics are covered and compliant.

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How do you approach gathering requirements from stakeholders?

Describe your techniques for eliciting requirements through methods like interviews, workshops, and feedback sessions. Highlight your ability to ask clarifying questions and synthesize information into clear documentation.

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What documentation tools are you proficient with?

Talk about the various documentation tools you've used, such as Microsoft Word, Confluence, or specialized diagram software. Explain how these tools have facilitated your ability to create user-friendly documentation efficiently.

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Can you give an example of a complex technical concept you’ve had to explain?

Provide a specific example where you had to simplify a complex technical concept for an audience with varying levels of understanding. Discuss your approach and how you ensured clarity in your explanation.

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Have you worked with data warehouses before? If yes, describe your experience.

If applicable, discuss your experience with data warehouses, focusing on any projects where you created documentation related to data management, migration, or reporting. Mention tools or processes you used and the outcomes of your work.

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What techniques do you use to enhance the usability of your technical documents?

In your response, discuss strategies like user testing, incorporating visuals, and creating clear navigation paths within documents to enhance usability. Mention any feedback mechanisms you have used to improve your documents.

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How do you keep yourself updated on the latest writing and documentation trends?

Talk about your commitment to professional development, including attending workshops, reading industry blogs, or participating in relevant online communities. Highlight specific resources you find helpful for staying current.

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What are your thoughts on the role of a Technical Writer in Agile methodologies?

Discuss how Technical Writers fit into Agile teams, emphasizing your collaboration with developers and product owners. Highlight your ability to adapt documentation processes to align with Agile workflows and iterative development.

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Join Apexon as we embark on an ambitious journey to combine best-in-class talent and solutions in Experience, Engineering, and Data to accelerate our clients’ digital journey and drive power business outcomes. We promote a continuous cycle of lea...

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Full-time, remote
DATE POSTED
November 24, 2024

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