Customer Support Assistant - job 3 of 11

About Us

Captura Hall is a customer-centric company dedicated to delivering exceptional service and support to our clients. Based in the vibrant city of Philadelphia, PA, we pride ourselves on fostering a collaborative and innovative work environment. Our mission is to ensure every customer feels valued and heard, and we achieve this through a team that is motivated, skilled, and supported in their growth.

Job Description

We are seeking a detail-oriented and empathetic Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with Captura Hall.

Responsibilities

• Respond promptly to customer inquiries via email, phone, and live chat.
• Identify and resolve customer issues with professionalism and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Assist in developing and improving customer service procedures.
• Collaborate with other departments to resolve customer concerns.
• Provide feedback to management to enhance customer satisfaction.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Exceptional problem-solving abilities with attention to detail.
• Proficiency in using customer service software and tools.
• Ability to multitask and manage time effectively.
• Prior experience in a customer support role is a plus but not required.

Benefits

• Competitive salary.
• Opportunities for professional growth and career advancement.
• Comprehensive training and onboarding.
• Supportive and inclusive work environment.
• Paid time off and health benefits.