Customer Support Assistant - job 1 of 33

About Us

Sphirea Plus is a dynamic logistics and supply chain company committed to delivering efficient, high-quality service to our clients. With a strong reputation for reliability and innovation, we focus on building long-term partnerships with our customers and investing in the growth and development of our team members. At Sphirea Plus, we believe that success starts in the warehouse—with dedicated individuals who take pride in their work.

Job Description

Catch Vibe Voice is seeking a detail-oriented and customer-focused Customer Support Assistant to join our team. The ideal candidate will be responsible for addressing client inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. This position is a key part of our support operations and requires strong communication and organizational skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Resolve product or service issues by clarifying the customer’s concern and providing accurate solutions

• Maintain customer records by updating account information in the system

• Collaborate with internal departments to ensure timely resolution of customer requests

• Follow up with customers to ensure satisfaction and support retention

• Assist in identifying trends in customer feedback and recommend improvements

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Proven experience in a customer support or administrative role

• Strong verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Proficient in Microsoft Office and basic CRM systems

• Strong problem-solving and interpersonal skills

Benefits

• Competitive salary based on experience

• Opportunities for professional growth and career development

• Supportive and team-oriented work environment

• On-the-job training to strengthen customer service and communication skills

• Full-time stable employment in a growing company