Customer Support Assistant - job 2 of 23

About Us:
Property Soar is a leading real estate solutions company specializing in helping clients navigate the property market with ease. We are dedicated to providing exceptional service and creating long-lasting relationships with our clients. Our team is driven by a passion for innovation, efficiency, and growth. Join us and be part of a dynamic environment where you can contribute to our mission of success.

Job Description:
We are seeking a Customer Support Assistant to join our team. This role involves providing exceptional customer service to clients and assisting with various support functions. As a Customer Support Assistant, you will be the first point of contact for inquiries, complaints, and requests, ensuring customers receive timely and accurate assistance. You will play a vital role in maintaining customer satisfaction and building strong relationships with our clients.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Assist customers with property-related questions, concerns, and service requests
• Maintain customer records and update information as needed
• Provide accurate information regarding property services, leasing processes, and maintenance
• Escalate issues to the appropriate departments when necessary
• Track customer interactions and follow up to ensure satisfaction
• Assist with administrative tasks related to customer support
• Maintain a positive, professional demeanor while interacting with clients and team members

Skills & Qualifications:

• Previous experience in customer support or customer service roles
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and complaints in a professional manner
• Organizational and multitasking abilities
• Proficiency in Microsoft Office Suite
• Problem-solving and decision-making skills
• High school diploma or equivalent required; additional customer service certifications are a plus

Benefits:

• Competitive salary
• Opportunities for career growth and advancement
• Health and wellness benefits
• Paid time off and holidays
• Supportive and collaborative work environment