Customer Service Representative - job 2 of 29

Catch Vibe Voice - About Us
Catch Vibe Voice is a dynamic, innovative company based in Myrtle Beach, SC. We specialize in creating memorable and impactful events for various clients. Our team is dedicated to delivering exceptional services, ensuring every event is flawlessly executed. We value creativity, attention to detail, and a passion for excellence. At Catch Vibe Voice, we foster a collaborative and supportive work environment where employees can thrive and grow.

Job Description:
We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will interact with customers to provide information, resolve inquiries, and ensure a positive experience. You will be responsible for maintaining customer satisfaction, troubleshooting issues, and supporting our company’s values of excellence and reliability.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Address and resolve customer complaints and concerns to ensure customer satisfaction.

• Provide detailed product/service information and assist customers in making informed decisions.

• Maintain accurate records of customer interactions and transactions.

• Process orders, forms, and applications efficiently and accurately.

• Collaborate with other departments to meet customer needs and improve service processes.

• Meet or exceed performance metrics and customer satisfaction targets.

Skills & Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution abilities.

• Ability to work independently and as part of a team.

• Proficiency in basic computer applications (Microsoft Office, CRM software).

• Previous customer service experience is preferred but not required.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional growth.

• Comprehensive benefits package (health, dental, vision).

• Paid time off and holiday leave.

• Friendly and supportive work environment.