Customer Service Officer

About Us

Sharpcontra is committed to providing exceptional customer service and high-quality solutions to our clients. We prioritize efficiency, professionalism, and innovation in every interaction. Our team is dedicated to creating a positive experience for both customers and employees, fostering a work environment that encourages growth and development.

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Officer to join our team in Austin, TX. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a proactive approach to handling customer concerns.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Assist customers with product information, order processing, and service requests.
• Resolve customer issues by identifying problems and providing effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to address customer concerns and improve service quality.
• Follow company policies and procedures to ensure compliance with customer service standards.
• Provide support in administrative tasks related to customer accounts.

Skills & Qualifications

• Previous experience in customer service or a related field is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and handle a high volume of inquiries.
• Excellent problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and customer service software.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary based on experience.
• Opportunities for professional growth and career advancement.
• Supportive and dynamic work environment.
• Comprehensive training and development programs.