Customer Support Assistant - job 2 of 11

About Us

At Nexmos Design, we are committed to creating innovative, user-centered design solutions that help our clients bring their visions to life. Based in Columbus, OH, we pride ourselves on fostering a collaborative environment that values creativity, teamwork, and excellent customer experiences. Join us and be a part of a growing team passionate about delivering exceptional results.

Job Description

We are looking for a dedicated Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring their needs are addressed efficiently and professionally. The ideal candidate is organized, customer-focused, and has excellent communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain and update customer records in the system.
• Collaborate with other departments to ensure customer satisfaction.
• Assist with administrative tasks related to customer support.

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in basic computer applications (e.g., Microsoft Office).

Benefits

• Competitive salary ($44,000 - $48,000/year).
• Opportunities for professional growth and development.
• Paid time off and holidays.
• Comprehensive health and wellness programs.
• A collaborative and supportive team environment.