Client Retention Consultant (Long Island)

WHO IS AIR CHARTER SERVICE

Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.

To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more!

With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.

ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.

A DAY IN THE LIFE

• Work closely with charter consultants from the Private Jet division to create bespoke ideas as to how they can elevate the service offered to their respective clients.
• Call clients from all three charter divisions once their flights have flown to gather feedback.
• Deal with any objections or negative feedback professionally and politely whilst keeping the best intentions for the business at heart.
• Handle and distribute feedback forms, both digital and physical, to the correct offices and line managers in each region.
• Monitor and maintain stock levels for the gifting cupboard for each department, working closely with marketing to ensure ACS has enough stock available in-house.
• Build meaningful working relationships with charter consultants in each department to better understand their clients.
• Ensure you consistently hit your after-sales call targets to drive increased client retention.
• Complete requested data projects using in-house reports and systems.
• Consistently demonstrates an uncompromisingly high level of expectations of themselves and will move all obstacles and invest the time and energy required to achieve these goals.
• Ensure company procedures are followed in a methodical and chronological way to ensure the protection of both ACS and the client.

WHAT DO WE LOOK FOR 

• Excellent written and verbal communication skills.
• Strong and professional phone etiquette. 
• Problem-solving skills and quick thinking. 
• Resilience and confidence. 
• Strong numeracy skills.
• Ability to work independently, but is a team player. 
• Enjoy working toward goals and objectives in a competitive environment.
• Ability to take calls outside working hours in case an emergency arises. 
• Previous experience in customer service or working with HNWI. 

WHAT IS IN IT FOR YOU

• $60K USD salary
• Clear path for career advancement
• Affordable health, dental, and vision insurance plans 
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start in vacation time and more earned each year  
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more

TRAINING & TRAVEL

• Award-winning professional training and one-on-one mentoring
• Opportunities for international and domestic travel or relocation
• International training based in our London HQ
• Training and travel expenses are covered by the company

COMPANY CULTURE

• A dynamic and fast-growing company
• Modern office with luxury amenities in the RXR Plaza
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings

Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!