Program Manager

At AHEAD, the Program Manager plays a critical role in managing and executing technical projects. Their responsibilities include planning, coordinating, and overseeing all aspects from project initiation to delivery, ensuring customer satisfaction, and managing risk. They work closely with project teams and clients, fostering a collaborative environment to achieve project goals.

To excel as a Program Manager at AHEAD, candidates should possess strong project management skills, experience with both Agile and Waterfall methodologies, and a solid understanding of IT project life cycles. Excellent communication and problem-solving abilities are essential, along with the capability to manage project budgets and timelines effectively.

AHEAD fosters a culture of belonging and inclusivity, where every voice is valued and respected. As a Program Manager, you'll be part of a collaborative environment that encourages innovation, continuous learning, and professional growth. The company actively promotes initiatives like Moving Women AHEAD and RISE AHEAD to support diversity.

As a Program Manager at AHEAD, you will manage a variety of technical projects focused on digital transformation, which may include cloud infrastructure implementations, software delivery enhancements, and automation solutions. You will oversee project execution and ensure alignment with client needs and goals.

At AHEAD, Program Managers enjoy a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k), paid company holidays, paid time off, and parental leave. AHEAD is committed to the well-being and professional development of its employees, providing numerous opportunities for growth.

AHEAD strongly promotes professional development for its employees, including Program Managers. The company encourages participation in cross-department training, sponsors certifications, and provides access to state-of-the-art technologies in a multi-million-dollar lab, helping employees enhance their skills and knowledge.

AHEAD is committed to being an equal opportunity employer. This means that we do not discriminate against individuals based on race, national origin, color, gender, gender identity, sexual orientation, religion, age, disability, or marital status. We value diversity and actively seek candidates who will contribute to our inclusive workplace.

When planning a project, I begin by defining the project scope, identifying stakeholders, and setting clear objectives. I utilize project management tools to create timelines, allocate resources, and establish budgets. Effective communication with all team members is crucial to ensure everyone is aligned and understands their roles.

I have extensive experience using both Agile and Waterfall methodologies. In Agile, I focus on iterative progress and adapting to changes quickly, facilitating regular stand-up meetings and sprint planning. In contrast, for Waterfall projects, I follow a structured approach with clear phases, ensuring thorough documentation at each stage.

To manage project risks, I conduct a thorough risk assessment at the project's outset. I identify potential risks, evaluate their impact, and develop mitigation strategies. Ongoing monitoring allows me to address issues proactively, ensuring that any emerging risks are managed effectively throughout the project's life cycle.

In a previous project, we faced a tight deadline due to unexpected resource limitations. I quickly reassessed the project plan, prioritized critical tasks, and communicated transparently with stakeholders. By reallocating team members and cutting non-essential tasks, we successfully delivered the project on time while maintaining quality standards.

Effective communication is essential for project success. I implement regular meetings, use collaborative tools, and maintain clear documentation to keep all team members informed. Additionally, I encourage open dialogue and feedback, creating an environment where team members feel comfortable sharing updates and concerns.

To engage stakeholders effectively, I actively involve them in the project from the start. I conduct regular check-ins to gather feedback, provide updates, and address concerns. By building relationships and demonstrating transparency, I foster trust and ensure stakeholder buy-in throughout the project process.

I prioritize tasks based on their impact on project objectives, deadlines, and resource availability. I utilize tools like priority matrices or project management software to visualize task dependencies and ensure that critical activities are addressed first, leading to efficient project progression.

I measure project success using key performance indicators (KPIs) such as adherence to timelines, budget management, stakeholder satisfaction, and project quality. Post-implementation reviews allow me to reflect on these metrics and identify areas for improvement, ensuring continuous growth in project delivery.

When conflicts arise within a project team, I address them promptly by facilitating open discussions among team members. I listen to all perspectives, encourage constructive dialogue, and work towards a mutually beneficial resolution. If necessary, I mediate discussions to ensure that the project stays on track.

In my most successful project, I served as the lead project manager, overseeing all aspects from initiation to closure. I established clear objectives, managed stakeholder expectations, and fostered teamwork through effective communication and mentorship, which ultimately led to a successful and timely project delivery.