Netsuite CRM Support

you will ensure that invoicing processes are efficient, assist with cross-departmental communications, and create training materials for diverse roles within the organization.

To thrive as a NetSuite Support Representative with us, you should have 4-8 years of proven experience in NetSuite platform configuration and support. Strong organizational and communication skills, alongside a detail-oriented mindset for documentation and training materials, are also essential.

Yes, the NetSuite Support Representative position is fully remote, allowing you to work from anywhere while adhering to the specified hours from Monday to Friday, 9:00 am to 5:00 pm PST.

As a NetSuite Support Representative, you will provide troubleshooting assistance and necessary configurations for executives and employees, ensuring that the NetSuite platform functions optimally for all users.

Absolutely! Collaboration is key in this role. You will conduct weekly meetings with the Executive Team, work closely with the NetSuite ACS Team, and engage with various departments to align configurations with organizational goals.

Your primary responsibilities will include optimizing the NetSuite platform, customizing dashboards, managing invoicing processes, and developing training materials for users across different departments to streamline their operations.

Our company delivers comprehensive and adaptable energy storage solutions designed specifically to ensure universal compatibility between legacy and future energy systems, enhancing sustainable energy infrastructures while optimizing performance.

When answering this question, detail specific projects where you configured or optimized the NetSuite platform, focusing on the outcomes and improvements achieved, and how you collaborated with other teams.

Emphasize your organization strategies, such as using project management tools or setting daily goals, and how these methods enhance your productivity in a remote setup.

Discuss your systematic approach to troubleshooting, highlighting the importance of identifying the problem, researching potential solutions, and why communicating with affected stakeholders is critical.

Share your experience and any particular methods you use for effective documentation, like using visuals, step-by-step guides, or video tutorials, and ensure you highlight the importance of user accessibility.

Provide a concrete example, focusing on the problem, the actions you took to resolve it through NetSuite, and the measurable results or efficiencies gained as a result.

Discuss any previous roles where you handled invoicing within NetSuite, emphasizing how you maintained accuracy and efficiency of financial reporting while managing sales items.

Explain how you assess the data needs of various departments, provide examples of key metrics you would include, and your method for ensuring the dashboards are user-friendly.

Share your tips for successful meetings, such as setting clear agendas, encouraging participation, and summarizing action items to foster collaboration and alignment.

Mention any resources you follow, such as forums, user groups, or training programs, and explain how you integrate new knowledge into your work processes.

Demonstrate your time management skills and discuss techniques, like prioritization or efficient multitasking, that help you meet deadlines while ensuring high-quality results.