Remote Customer Service Representative/Dispatcher - job 1 of 2

Who We Are

Service Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.Positions Schedule

• Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
• M, Tu, Th, Fr: Remote work from home 8-5PM (one hour lunch break

Job Role

We are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher’s duties include but are not limited to:

• Dispatching service technicians according to their schedule
• Answering incoming service calls and adjusting technician’s schedule as needed
• Resolving customer issues in a prompt and courteous manner
• Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements
• Match type of service required with availability, location and duration of service to maximize productivity, profitability and efficiency
• Making outbound calls to keep the schedule filled and maintain the Company’s membership base
• Being a good teammate to coworkers
• Educating customers on our Membership benefits to make them a lifelong customer

Requirements

• Previous experience in a call center
• Must be able to type ~70 wpm
• MUST like talking with people and making them happy by using great communication skills
• Ability to work independently as well as within a team
• Be familiar with main cities and locations in Northern Virginia
• Must be detail oriented and have the ability to think proactively

Remote Work RequirementsSSI will provide a laptop and cell phone but candidates must provide:

• High Speed internet
• Quiet Workspace with minimal background noise

Compensation

• This job starting hourly is between $17-20/hr based on experience (negotiable based on experience)
• There are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per month

Benefits

• Medical, Dental, Vision, STD, LTD & Life Insurance
• 401k retirement with match
• 7 Paid Holiday’s per year
• Paid Vacation & Personal Days
• Continued education with periodic classes