Agency Support Consultant

Job Summary

A company is looking for an Agency Support Senior Consultant II to provide essential support to agency owners and sales producers.

Key Responsibilities:

• Utilizes project management skills to deliver solutions to agency business problems based on data gathered from the agency support team
• Provides key support to established agencies, focusing on the implementation of consistent business processes to drive profitable growth, customer engagement, and retention
• Documents all interactions and resolutions in the designated company system

Required Qualifications:

• Experience in a support or consulting role within an administrative or service-oriented environment
• Proficiency in project management methodologies
• Familiarity with business processes and systems relevant to agency operations
• Ability to work collaboratively in a team-oriented environment
• Experience in documenting interactions and resolutions effectively